Follow Up Specialist

Signature Performance•Brewster, WA

1d•Onsite

About The Position

The Follow Up Specialist works on-site in Brewster, Washington, following up on assigned insurance claims to ensure timely and accurate payment. The role reviews Explanation of Benefits (EOBs) and remittance advice, contacts insurance companies to resolve claim issues, and identifies and appeals denied or underpaid claims according to payer guidelines and documentation requirements. The specialist collaborates with billing, coding, and clinical staff to gather documentation, records follow-up actions and outcomes in the billing system, and monitors aging reports to prioritize work according to payer deadlines and account balances. The role also ensures compliance with applicable federal, state, and payer-specific requirements; meets individual and team productivity and quality goals; and participates in meetings, training, and quality improvement initiatives. Signature Performance describes itself as a solutions-based organization focused on lowering healthcare administrative costs for federal government agencies, payers, and providers. Its stated values are Passion, Courage, Integrity, and Respect. The organization emphasizes employee development, work-life balance, competitive pay, incentives, training, and an award-winning culture. U.S. citizenship or naturalized citizenship is required. Work must be completed in the continental United States, Alaska, or Hawaii. Candidates must participate in camera-enabled interviews, which may be recorded for evaluation, training, quality assurance, and hiring purposes; candidates are given an opportunity to consent and are notified before recording begins.

Requirements

High school diploma or equivalent required.
At least 2 years of experience in medical billing, insurance follow-up, or revenue cycle operations.
Knowledge of insurance payer requirements, CPT/ICD coding, and medical terminology.
Strong understanding of healthcare claim submission and adjudication processes.
Experience using electronic health records and billing systems.
Excellent verbal and written communication skills.
Ability to work independently, manage time effectively, and handle multiple priorities.
Strong analytical and problem-solving skills.
U.S. citizenship or naturalized citizenship is required.
All work must be completed in the continental United States, Alaska, or Hawaii.
Candidates must participate in interviews with their camera enabled; interviews may be recorded, subject to the stated consent and notification process.

Nice To Haves

Associate degree in healthcare or business preferred.
Experience with systems such as Epic, Meditech, or Artiva.

Responsibilities

Follow up on assigned insurance claims to ensure timely and accurate payment.
Review Explanation of Benefits (EOBs) and remittance advice for payment accuracy and claim status.
Contact insurance companies by phone, web portal, or written communication to resolve claim issues.
Identify and appeal denied or underpaid claims based on payer guidelines and documentation.
Collaborate with billing, coding, and clinical staff to obtain documentation needed to resolve claims.
Update patient account notes in the billing system with clear and concise follow-up actions and outcomes.
Monitor aging reports and prioritize work based on payer deadlines and account balance.
Ensure compliance with federal, state, and payer-specific regulations and policies.
Meet individual and team productivity and quality standards.
Participate in departmental meetings, training sessions, and quality improvement initiatives as required.