CSO Director

PORT MADISON ENTERPRISES FAMILY•Suquamish, WA

1d•Onsite

About The Position

The CSO Director is responsible for the overall management of the Cage Slots Operations Department, ensuring compliance with company policies and applicable gaming regulations. The role oversees departmental operations, personnel, financial performance, cash procurement systems, and service contracts. It also coordinates with Marketing and Legal, supports customer and employee relations, and promotes the company’s Core Values, Mission, and Vision. The position is based at Suquamish Clearwater Casino Resort in Suquamish, Washington. Work takes place in an office setting and on the casino floor. Hours may vary and include evenings, weekends, and holidays. The role requires being on call 24 hours a day, seven days a week for emergencies.

Requirements

High school diploma or GED.
Management and leadership training.
At least five years of Slots, Casino Cage, or high-volume cash-handling experience.
At least five years of supervisory or management experience.
Proficiency in Microsoft Office.
Thorough knowledge of financial data and ability to interpret and prepare reports, including annual budgets, labor budgets, and CAPEX management.
Ability to accurately track profit and loss statements and other key metrics.
Understanding of currency equipment and its functionality.
In-depth knowledge of electronic gaming, including components, functionality, PAR sheets, gaming servers, and Casino Management System applications.
Knowledge of electronic gaming rules, procedures, and regulations.
Experience in personnel management, including hiring, disciplinary actions, performance reviews, training, and staff development.
Strong analytical and problem-solving skills.
Marketing and public relations experience.
Leadership, team-building, supervisory, and negotiation skills.
Manual and finger dexterity to operate computers and other office equipment.
Ability to sit and/or stand for extended periods and potentially lift 25 pounds.
Availability to be on call 24 hours a day, seven days a week for emergencies.

Nice To Haves

Business or Accounting degree or certificates are highly recommended.

Responsibilities

Operate the CSO Department according to departmental policies and procedures, MICS, the State Compact, Appendix X and X2, Tribal Internal Controls Standards, and Title 31.
Develop departmental policies and procedures, including implementation and personnel training plans.
Oversee hiring, training, employee evaluations, coaching, and corrective action throughout the department.
Develop and execute the department budget, including profit and loss analysis.
Oversee reports and documentation used to track profit and loss, and recommend trends or revisions to Executive Management.
Prepare and review financial data related to slot machine operations.
Establish and maintain second-party cash procurement systems.
Coordinate, secure, and negotiate service contracts that support PME’s business needs.
Work with the Legal Department to ensure contract compliance.
Work with Marketing to develop promotions, tournaments, and other revenue-generating ideas.
Oversee customer and employee relations.
Handle customer disputes that are not resolved by the manager.
Promote the organization’s Core Values, Mission, and Vision.
Perform other duties as assigned.