CSA Case Coordinator, Show Low

Nacog•Show Low, AZ

12d

About The Position

The CSA Case Coordinator works under general supervision and exercises independent judgment within established program guidelines to provide case coordination, client assessment, resource navigation, and supportive services to low-income individuals and households throughout NACOG's service area. The position assesses client needs, determines eligibility for available assistance programs, coordinates access to community resources, and provides ongoing case management to promote household stability, financial well-being, and self-sufficiency. The Case Coordinator works collaboratively with clients, community partners, and service providers to identify barriers, develop service strategies, and connect individuals and families with resources addressing immediate needs and supporting long-term stability. Services must be delivered professionally and equitably, in accordance with applicable federal and state requirements, funding guidelines, and NACOG policies and procedures. The position involves travel throughout the assigned service area for client home visits, community outreach, meetings, training, and coordination with community partners. Work takes place in office environments, community service locations, client residences, and other settings. The role requires regular public interaction, including with people experiencing financial hardship or stressful circumstances, and requires professional communication, sound judgment, appropriate boundaries, and attention to safety during field activities.

Requirements

Bachelor's degree from an accredited college or university in Social Work, Human Services, Psychology, Behavioral Sciences, Sociology, Public Administration, or a closely related field, and two years of progressively responsible experience in social services, human services, case management, community assistance programs, client advocacy, or a related field; or an equivalent combination of education, training, and directly related experience demonstrating the knowledge, skills, and abilities needed for the position.
Valid Arizona driver's license.
Criminal background check.
Level One Fingerprint Clearance Card.
Motor vehicle record review in accordance with NACOG policy.
Ability to travel throughout the assigned service area, including to client residences and community locations; travel may involve varying road and weather conditions.
Ability to perform frequent sitting, walking, talking, hearing, reaching, grasping, and computer and office equipment use; occasional standing, bending, stooping, kneeling, crouching, climbing, and lifting may be required.
Ability to perform primarily light work, exerting up to 20 pounds occasionally and/or up to 10 pounds frequently.
Close visual acuity sufficient for computer use, reviewing client documentation, data entry and analysis, report preparation, and other case management functions; visual acuity for operating a motor vehicle is also required.
Ability to work with the public, including individuals facing financial hardship, stressful circumstances, sensitive personal matters, or heightened distress, while maintaining sound judgment, professional communication, and appropriate boundaries.
Ability to follow safety procedures and exercise judgment during home visits and outreach in settings that may involve varying environmental conditions, infectious illnesses, or potentially unpredictable or unsafe surroundings.
Technical competencies include client intake, assessment, and eligibility determination; case management and service coordination; community assistance programs and resource navigation; client advocacy and supportive services; financial literacy education and coaching; outreach and partnership development; interviewing and needs assessment; federal and state program eligibility requirements; case records and documentation; data collection, analysis, and reporting; confidentiality and privacy practices; client-centered and trauma-informed service; cultural responsiveness and equitable service delivery; Microsoft Office 365 and applicable case management databases; and basic mathematical calculations and financial assessment.
General competencies include written and verbal communication, active listening, customer and client service orientation, empathy, cultural responsiveness, professional judgment and discretion, confidentiality and ethical conduct, critical thinking and problem solving, organization and time management, attention to detail, collaboration, relationship building, conflict resolution, adaptability, initiative, accountability, professional boundaries, decision-making, resourcefulness, and continuous improvement.

Nice To Haves

Experience working with low-income individuals and families, community assistance programs, or federally or state-funded human services programs.
Specialized training or certification in case management, financial education, client services, or related human services disciplines.

Responsibilities

Conduct client interviews to identify immediate needs, household circumstances, available resources, and potential eligibility for community assistance programs.
Review applications and supporting documents to determine eligibility in accordance with program guidelines and funding requirements.
Prioritize and coordinate client intake based on needs, eligibility, available resources, and service priorities.
Explain eligibility requirements, available assistance, application procedures, and service limitations to clients.
Identify barriers to household stability and coordinate referrals or supportive services.
Maintain accurate and complete intake records and documentation.
Provide ongoing case management and individualized assistance to clients experiencing financial hardship or other circumstances affecting household stability.
Assess client needs and collaborate with individuals and families to identify appropriate services, resources, and strategies.
Coordinate referrals to community assistance programs, social service agencies, and other resources.
Conduct follow-up to evaluate client progress, identify additional needs, and determine whether further assistance or referrals are appropriate.
Help clients navigate community service systems and understand available resources and eligibility requirements.
Provide respectful, client-centered services that recognize individual circumstances, promote self-determination, and support self-sufficiency.
Provide financial management education, guidance, and coaching to promote financial stability and responsible resource management.
Help clients identify financial challenges, establish realistic goals, and develop strategies to improve household financial well-being.
Provide information and educational resources about budgeting, financial planning, and community assistance.
Encourage practical financial management skills that support household stability and reduce reliance on emergency assistance when feasible.
Monitor client progress toward financial and self-sufficiency goals and provide further guidance or referrals as appropriate.
Conduct community outreach to increase awareness of CSA programs, eligibility requirements, and available assistance.
Participate in community events, meetings, committees, and collaborative initiatives to promote services and strengthen community relationships.
Develop and maintain professional relationships with community organizations, government agencies, nonprofit service providers, and referral partners.
Coordinate with external agencies and service providers to facilitate access to comprehensive services.
Identify community resources and communicate service opportunities to clients and appropriate program personnel.
Conduct home visits when necessary to facilitate access to services for homebound individuals and clients facing access barriers.
Maintain accurate, complete, and timely client records, eligibility documentation, referrals, case notes, and follow-up information.
Enter and maintain client information in designated program databases and case management systems.
Compile service delivery data and prepare monthly reports, program summaries, and other required documentation.
Monitor activities and documentation for compliance with federal and state program requirements, funding guidelines, and NACOG policies.
Protect confidential client information and handle records according to privacy requirements and agency procedures.
Identify documentation discrepancies, service delivery concerns, and potential compliance issues and communicate them to appropriate program leadership.
Participate in program monitoring, quality assurance, training, and process improvement activities as assigned.
Provide responsive, professional, and respectful service to people from diverse socioeconomic, cultural, and educational backgrounds.
Communicate clearly and compassionately with clients about eligibility decisions, services, referrals, and program requirements.
Collaborate with CSA personnel and community partners to coordinate services, resolve client concerns, and improve service accessibility.
Use professional judgment to address client concerns and determine when additional assistance, consultation, or referral is appropriate.
Maintain professional boundaries and discretion when working with clients experiencing hardship or challenging circumstances.
Contribute to a collaborative work environment and initiatives to improve service quality, operational efficiency, and client outcomes.
Perform other duties as assigned.