CSA Case Coordinator, Show Low

Northern Arizona Council of Governments•Show Low, AZ

17h•Onsite

About The Position

The CSA Case Coordinator provides case coordination, client assessment, resource navigation, and supportive services to low-income individuals and households throughout NACOG’s service area. Working under general supervision, the coordinator exercises independent judgment within established program guidelines to assess client needs, determine eligibility for available assistance programs, coordinate access to community resources, and provide ongoing case management that supports household stability, financial well-being, and self-sufficiency. The role works collaboratively with clients, community partners, and service providers to identify barriers, develop service strategies, and connect individuals and families with resources addressing immediate needs and longer-term stability. Services must be delivered professionally and equitably in accordance with applicable federal and state requirements, funding guidelines, and NACOG policies and procedures. The position requires travel within the assigned service area for client home visits, community outreach, meetings, training, and coordination with community partners. Work takes place in offices, community service locations, client residences, and other locations. The position involves frequent public interaction, including potentially sensitive or emotionally challenging situations, and requires professional communication, sound judgment, appropriate boundaries, and adherence to safety procedures.

Requirements

Bachelor’s degree from an accredited college or university in Social Work, Human Services, Psychology, Behavioral Sciences, Sociology, Public Administration, or a closely related field, and two years of progressively responsible experience in social services, human services, case management, community assistance programs, client advocacy, or a related field; or an equivalent combination of education, training, and directly related experience demonstrating the required knowledge, skills, and abilities.
Valid Arizona driver license.
Criminal background check.
Level One Fingerprint Clearance Card.
Motor Vehicle Record review in accordance with NACOG policy.
Ability to travel throughout the assigned service area for home visits, outreach, meetings, training, and service coordination.
Ability to perform frequent sitting, walking, talking, hearing, reaching, grasping, and computer and office-equipment use; occasional standing, bending, stooping, kneeling, crouching, climbing, and lifting may be required.
Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently.
Visual acuity sufficient to operate computer systems, review documents, enter and analyze data, prepare reports, and operate a motor vehicle.
Ability to work with the public, including people experiencing financial hardship, stressful circumstances, or heightened distress, while maintaining professional communication and appropriate boundaries.
Ability to work in varying field conditions, follow safety procedures, and use sound judgment during home visits and community outreach.
Knowledge and skills in client intake, assessment, eligibility determination, case management, service coordination, community resource navigation, client advocacy, financial literacy education, outreach, interviewing, documentation, reporting, confidentiality, culturally responsive service, and basic mathematical calculations.
Microsoft Office 365 and applicable case management database skills.
Communication, active listening, client service, empathy, professional judgment, discretion, critical thinking, organization, attention to detail, teamwork, relationship building, conflict resolution, adaptability, accountability, and decision-making skills.

Nice To Haves

Experience working with low-income individuals and families, community assistance programs, or federally or state-funded human services programs.
Specialized training or certification in case management, financial education, client services, or related human services disciplines.

Responsibilities

Interview clients to identify needs, household circumstances, resources, and potential eligibility for assistance programs.
Review applications and supporting documentation and determine eligibility under program guidelines and funding requirements.
Prioritize and coordinate client intake based on needs, eligibility, available resources, and service priorities.
Explain eligibility requirements, assistance, application procedures, and service limitations to clients.
Identify barriers to household stability and coordinate referrals or supportive services.
Maintain accurate and complete intake records and documentation.
Provide ongoing case management and individualized assistance to clients experiencing financial hardship or other circumstances affecting household stability.
Work with clients and families to identify appropriate services, resources, and strategies for addressing challenges.
Coordinate referrals to community assistance programs, social service agencies, and other resources.
Follow up with clients to evaluate progress, identify further needs, and determine appropriate additional assistance or referrals.
Help clients navigate community service systems and understand resources and eligibility requirements.
Provide respectful, client-centered services that recognize individual circumstances, promote self-determination, and support self-sufficiency.
Provide financial management education, guidance, and coaching to promote financial stability and responsible resource management.
Help clients identify financial challenges, set realistic financial goals, and develop strategies to improve household financial well-being.
Provide information and educational resources about budgeting, financial planning, and community assistance.
Encourage practical financial management skills that support stability and reduce reliance on emergency assistance when feasible.
Monitor client progress toward financial and self-sufficiency goals and provide further guidance or referrals as appropriate.
Conduct outreach to increase awareness of CSA programs, eligibility requirements, and available assistance.
Participate in community events, meetings, committees, and collaborative initiatives.
Build and maintain relationships with community organizations, governmental agencies, nonprofit providers, and referral partners.
Coordinate with external agencies and providers to facilitate access to services addressing individual and household needs.
Identify community resources and communicate service opportunities to clients and program personnel.
Conduct home visits when necessary to facilitate access to services for homebound clients and others facing access barriers.
Maintain accurate, complete, and timely client records, eligibility documentation, referrals, case notes, and follow-up information.
Enter and maintain client information in designated program databases and case management systems.
Compile service delivery data and prepare required monthly reports, program summaries, and other documentation.
Monitor assigned activities and documentation for compliance with program requirements, funding guidelines, and NACOG policies.
Protect client confidentiality and handle records according to privacy requirements and agency procedures.
Identify documentation discrepancies, service delivery concerns, or potential compliance issues and communicate them to program leadership.
Participate in program monitoring, quality assurance, training, and process improvement activities as assigned.
Provide responsive, professional, and respectful service to people from diverse socioeconomic, cultural, and educational backgrounds.
Communicate clearly and compassionately about eligibility decisions, services, referrals, and program requirements.
Collaborate with CSA personnel and community partners to coordinate services, address client concerns, and improve accessibility.
Use professional judgment to determine when additional assistance, consultation, or referral is appropriate.
Maintain professional boundaries and discretion when working with clients in challenging circumstances.
Contribute to a collaborative work environment and initiatives to improve service quality, operational efficiency, and client outcomes.
Perform other duties as assigned.