Crowne Event Coordinator

Crowne Plaza Lansing•Lansing, MI

About The Position

The Crowne Event Coordinator keeps the hotel’s event space filled with events and parties, serves as a key contact for clients planning events, ensures group requirements are met, and develops and provides best practices for convention services. The role supports a positive guest and meeting experience through event planning, client consultation, facility tours, coordination of event details, and billing estimates. The position is primarily performed indoors in a temperature-controlled hotel environment. Work requires use of office equipment and computers, periods of stationary work and computer viewing, occasional mobility, and occasional transport of items weighing up to 15 pounds. Schedules may vary according to hotel business needs and may include nights, weekends, or holidays. Attendance at scheduled training sessions and meetings is required.

Requirements

Written and verbal communication skills in the primary language(s) used in the workplace.
Ability to navigate and use necessary software and applications.
Ability to work a flexible schedule, including nights, weekends, and/or holidays.
Ability to engage with guests and answer questions in a warm, engaging, and hospitable manner.
Occasional basic math and computational skills.
Extensive knowledge of the hotel, its services, and facilities.
Ability to maintain organization and exchange accurate information with guests and colleagues.
Ability to remain stationary for up to 8 hours per day and view a computer screen for extended periods.
Ability to demonstrate well-paced mobility for up to 4 hours at a time on occasion.
Ability to operate office equipment, including computers, printers, multi-line phones, and filing cabinets.
Ability to occasionally transport items weighing up to 15 pounds.
Must comply with hotel rules and regulations for safe and effective operations.
Background checks are conducted for all positions.

Responsibilities

Provide guests with information about loyalty programs, local attractions, restaurants, and hotel facilities.
Conduct facility tours and entertain clients to enhance their meeting and banquet experience.
Consult with meeting planners on room configurations, menus, food and beverage coordination, table arrangements, decorations, and other event-planning needs.
Arrange meeting and convention details, including room setups, staging, lighting, audiovisual needs, traffic flow, menus, décor, entertainment, group room blocks, transportation, billing instructions, and VIP services.
Review and submit estimates of final billing.
Plan and conduct pre-event and post-event meetings with clients and catering staff to identify possible improvements to the guest experience.
Comply with hotel rules and regulations and attend scheduled training sessions and meetings.
Perform other job-related duties as assigned by a supervisor or manager.