Crown & Bridge Data Entry Analyst

Aspen Dental•East Syracuse, NY

1d•$18 - $21

About The Position

The Aspen Group (TAG) is seeking a Crown & Bridge Data Entry Analyst to act as a liaison between dental offices and commercial labs. This role involves managing case-related needs, coordinating with labs, handling inquiries, integrating third-party labs, managing cases on hold, monitoring commercial lab spend, and developing net revenue opportunities. The analyst will be responsible for data entry, reporting, and supporting operational improvements to ensure efficient and cost-effective lab utilization while maintaining clinical quality.

Requirements

High School Diploma or equivalent required.
Experience working in a fast paced, customer driven environment.
Desire to exceed customer service expectations.
Data entry experience.
Proficient with Microsoft Excel.
Organized and detail-oriented.

Responsibilities

Act as the primary point of contact between dental offices and commercial labs, ensuring timely resolution of case-related needs.
Manage rush requests, script changes, scan forwarding, and other time-sensitive lab coordination.
Respond to office inquiries regarding lab options, workflows, and operational guidance.
Handle inbound lab inquiries related to case clarification, office locations, and patient documentation requirements.
Manage the addition and removal of third-party labs within office Trios accounts.
Obtain approvals for non-preferred lab usage in alignment with organizational policies.
Maintain detailed and accurate records to ensure compliance, traceability, and reporting readiness.
Lead the Cases on Hold initiative using hold lists from the organization’s three largest international labs.
Distribute targeted notifications to offices regarding cases delayed at the lab.
Track and report on: Number of cases on hold, Number of cases released and shipped, Estimated net revenue generated specifically from released hold cases.
Build reporting dashboards to identify and analyze trends, highlight success areas, and pinpoint opportunities for operational improvement.
Produce monthly reporting identifying potential lab cost savings opportunities ($1,000+).
Partner with field teams to support cost-effective lab utilization while maintaining clinical quality.
Collaborate with clinical leadership and executive teams on spend optimization initiatives.
Analyze and report trends, successes, and opportunities related to lab spend and margin protection.
Collect and analyze data tied to potential net revenue opportunities across business line operations.
Collaborate with field leadership and clinical teams to support execution of identified initiatives.
Track and report performance, trends, and outcomes within the scope of assigned revenue initiatives.
Support leadership decision-making with clear, actionable insights.