Crown & Bridge Data Entry Analyst
About The Position
The Aspen Group (TAG) is a leading retail healthcare business support organization in the U.S., supporting thousands of healthcare professionals and team members across various health and wellness sectors. We are seeking a Crown & Bridge Data Entry Analyst to join our dedicated team. This role involves acting as a liaison between dental offices and commercial labs, managing Trios integration, overseeing cases on hold, monitoring commercial lab spend, and developing net revenue opportunities. The ideal candidate will be organized, detail-oriented, and proficient in Microsoft Excel, with a desire to exceed customer service expectations.
Requirements
- High School Diploma or equivalent required.
- Experience working in a fast paced, customer driven environment.
- Desire to exceed customer service expectations.
- Data entry experience.
- Proficient with Microsoft Excel.
- Organized and detail-oriented.
Responsibilities
- Act as the primary point of contact between dental offices and commercial labs, ensuring timely resolution of case-related needs.
- Manage rush requests, script changes, scan forwarding, and other time-sensitive lab coordination.
- Respond to office inquiries regarding lab options, workflows, and operational guidance.
- Handle inbound lab inquiries related to case clarification, office locations, and patient documentation requirements.
- Manage the addition and removal of third-party labs within office Trios accounts.
- Obtain approvals for non-preferred lab usage in alignment with organizational policies.
- Maintain detailed and accurate records to ensure compliance, traceability, and reporting readiness.
- Lead the Cases on Hold initiative using hold lists from the organization’s three largest international labs.
- Distribute targeted notifications to offices regarding cases delayed at the lab.
- Track and report on: Number of cases on hold, Number of cases released and shipped, Estimated net revenue generated specifically from released hold cases.
- Build reporting dashboards to identify and analyze trends, highlight success areas, and pinpoint opportunities for operational improvement.
- Produce monthly reporting identifying potential lab cost savings opportunities ($1,000+).
- Partner with field teams to support cost-effective lab utilization while maintaining clinical quality.
- Collaborate with clinical leadership and executive teams on spend optimization initiatives.
- Analyze and report trends, successes, and opportunities related to lab spend and margin protection.
- Collect and analyze data tied to potential net revenue opportunities across business line operations.
- Collaborate with field leadership and clinical teams to support execution of identified initiatives.
- Track and report performance, trends, and outcomes within the scope of assigned revenue initiatives.
- Support leadership decision-making with clear, actionable insights.
Benefits
- paid time off
- health
- dental
- vision
- 401(k) savings plan with match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
