(CRP) Part-Time Cross-Utilized Agent

United Ground Express•Corpus Christi, TX

2d•Onsite

About The Position

The Cross-Utilized Agent provides passenger check-in and ticketing services and supports baggage handling and aircraft turnaround operations at Corpus Christi International Airport in Texas. The role uses reservation and ticketing software to rebook itineraries, issue boarding passes, calculate and collect fees, accurately process passenger information, and help ensure flights depart on time. Agents respond to passenger concerns in accordance with company policies, may track baggage and answer questions in the Baggage Service Office, and communicate with coworkers and flight crew using radio equipment. The position also involves preparing and securing aircraft for the next flight; reading baggage tags and cargo labels; loading and unloading baggage and cargo; operating ground equipment; and cleaning aircraft interiors and lavatories. Work takes place outdoors in all temperatures and weather conditions and involves substantial physical activity, including lifting, pushing, pulling, bending, climbing, and working in tight spaces. The role requires compliance with United and FAA regulations and policies. The posting describes the position as part-time.

Requirements

Must be at least 18 years old.
Must obtain and maintain position-required credentials, including fingerprint clearance, local airport badging, and a background check.
Must successfully complete the pre-employment process, which may include a drug screen and hearing and vision checks.
Must be available to work any shift, day or night, weekends, and holidays; mandatory overtime may be required based on operational need.
Must be comfortable working with computers, mobile devices, and new technologies.
Must be able to use radio electronic devices to communicate with coworkers or flight crew.
Must be able to read, write, speak fluently, and understand English.
Must be able to carry, bend, lift, and turn with bags and other items weighing up to 70 pounds; the posting also notes lifting over 100 items for a single aircraft.
Must be able to perform physical activities including pushing, bending, stooping, climbing, and working in tight spaces.
Must be authorized to work in the United States without sponsorship.
Must possess and maintain a valid U.S. state driver's license; suspended, expired, revoked, or denied licenses are not valid.
Must be able to operate a computer to enter and retrieve data and utilize radio equipment for communications.
Must be able to lift up to 70 pounds on a consistent basis and pass applicable pre-screening clearances.

Responsibilities

Greet passengers and provide a seamless check-in and ticketing experience.
Use reservation and ticketing software to rebook itineraries, issue boarding passes, and calculate and collect applicable fees.
Process passenger information accurately and help ensure flights are sent out on time.
Listen to passengers and resolve issues arising from flight interruptions in accordance with company policies and procedures.
Work in the Baggage Service Office as needed to track baggage and respond to passenger questions.
Maintain composure while managing customer challenges.
Read and interpret checked baggage tags and cargo labels.
Prepare and secure the aircraft for the next flight.
Use radio electronic devices to communicate with coworkers or flight crew.
Comply with United and FAA regulations and policies.
Lift, carry, push, and pull baggage, boxes, cargo, and carts during loading and unloading operations.
Ascend and descend jet-way stairs while carrying baggage; bend, stoop, and crawl to move and stack or unstack cargo in aircraft.
Drive ground equipment such as tugs, belt loaders, and bag carts.
Clean aircraft interiors and clean and service aircraft lavatories.
Work outdoors in all temperatures and weather conditions.