CRM Support and Administration Specialist

Cristo Rey Network • Chicago, IL

7d • $65,000 - $75,000

About The Position

The Cristo Rey Network seeks a CRM Support and Administration Specialist to support and improve the day-to-day operation of its national Salesforce platform for member schools and the national office. The role provides first-level Salesforce support to schools, including troubleshooting, documentation, data uploads and maintenance, and administrator-level tasks. The specialist also supports the Associate Director of Salesforce Administration on projects to maintain the Salesforce organization and implement new features. The position is based at Cristo Rey’s national office in Chicago, Illinois; highly qualified remote candidates may be considered.

The role works with schools to improve their use of Salesforce and custom applications for Corporate Work Study and Alumni Advising. It includes user support and training, user and security administration, data quality work, reporting and dashboard maintenance, and Salesforce configuration support. The position may also take on other projects and responsibilities at the manager’s discretion. The role supports the mission of the Cristo Rey Network by serving school staff and students and promoting adherence to the Network’s Mission Effectiveness Standards.

Requirements

• Bachelor's degree.
• At least 2 years of Salesforce experience as an administrator or end user.
• Experience delivering remote end-user training, including live sessions, help documentation, and user guides.
• Strong written and verbal communication skills, including the ability to explain technical concepts clearly to varied audiences.
• Strong collaboration skills with stakeholders, clients, and colleagues across the country in a complex, multi-stakeholder environment.
• Excellent analytical and problem-solving skills.
• Strong Excel and data management skills.
• Strong attention to detail and commitment to data integrity, including data hygiene, deduplication, and consistent record-keeping.
• Ability to manage multiple concurrent work streams, work independently, and meet deadlines.
• Ability to travel to national-office events approximately five times per year.

Nice To Haves

• Experience in education or nonprofits, particularly in work-study, career and technical education, college access, or alumni advising programs.
• Experience leading technical projects or serving on technical project teams.
• Experience building and maintaining Salesforce reports and dashboards to support data-driven decision-making across teams.
• Experience managing Salesforce objects, sharing rules, permission sets, and declarative automation (Flow).
• Salesforce Administrator (ADM201) certification, or willingness to obtain it within six months of hire.

Responsibilities

• Work with schools to support and improve their use of Salesforce and custom applications for Corporate Work Study and Alumni Advising.
• Provide end-user support, create and maintain support documentation, share system-use best practices, train users, and troubleshoot system issues.
• Manage Salesforce users and organization security, including account setup and deactivation, roles, profiles, permissions, public groups, and sharing rules.
• Support Salesforce data uploads and data cleanliness, and work with schools to improve data practices.
• Manage Salesforce reports and dashboards, updating them for new school years and in response to school requests.
• Perform administrator-level tasks, including updating objects and fields, managing permissions and sharing, and updating user-interface elements.
• Lead and support remote training on system functionality for end users to build system knowledge and promote effective use.
• Support the Associate Director of Salesforce Administration on projects to maintain the Salesforce organization and add new features.
• Travel to events hosted by the national office approximately five times per year.

What This Job Offers

• Job Type: Full-time