CRM & Customer Intelligence Specialist

Fifth Third Bank • Cincinnati, OH

9h • Onsite

About The Position

Make banking a Fifth Third better®. We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

Requirements

• Bachelor's Degree or equivalent work experience.
• Minimum four (4) years’ work experience in banking, financial services or related experience.
• Minimum two (2) years of project management experience.
• Proven leadership experience in areas of operations, manufacturing or quality.
• Possesses a broad understanding of business systems and industry requirements.
• Ability to present to senior leadership on sensitive subject matters.
• Ability to facilitate large groups toward the Development of common solutions.
• Exceptional verbal, written, and presentation communication skills.
• Ability to multi-task and be flexible.
• Ability to Manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Proficient in Windows based software programs (Outlook, Word, Excel, PowerPoint, Access, Visio).

Nice To Haves

• Six Sigma Green Belt or PMP preferred.

Responsibilities

• Plays a Key role in the planning, testing and implementation of process and project enhancements and IT conversions.
• Ensures system enhancements follow the appropriate guidelines, Meet or exceed user requirements and are completed in a timely fashion.
• May act as project leader role for projects.
• Partners with the relevant parties including LOB and IT in the research and resolution of system and process problems.
• Works with users in defining user, system and project requirements for new systems and system enhancements.
• Identifies system enhancements, documents business needs and determines Development impact to current system processing.
• Works with programmers and users to ensure accuracy of enhancements.
• Identifies, Researches and Analyzes production problems, Develops solutions and resolves problems.
• Reviews operational procedures and methods and recommends changes for Improvement, with an emphasis on automation and efficiency.
• Provides input into the Creation of detailed project plans, work assignments, target dates and other aspects of assigned projects.
• Provides guidance and context in prioritizing and determining complexity of problems and Requests.
• Influences leaders and peers across organizational Lines to take action on strategic initiatives or process changes.
• Establishes the climate that encourages an Open two-way channel of communication whereby team members exchange ideas / suggestions and share information.
• Reports regularly on progress against established project plans.
• Maintains manuals, standard business and status Reports, technical Training material and reference material.
• Performs aspects of project management including but not limited to Approval gathering, Readiness assessments, and other artifacts and controls.
• Other duties as required.

Benefits

• Total Rewards include comprehensive benefits and differentiated compensation offerings
• eligible to participate in an incentive compensation plan
• extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees