CRM & Customer Intelligence Specialist

Fifth Third Bank • Cincinnati, OH

1d • Onsite

About The Position

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Fifth Third is a bank that’s as long on innovation as it is on history. Since 1858, we’ve been helping individuals, families, businesses and communities grow through smart financial services that improve lives. With a commitment to taking care of our customers, employees, communities and shareholders, our goal is not only to be the nation’s highest performing regional bank, but to be the bank people most value and trust.

Requirements

• Bachelor's Degree or equivalent work experience.
• Minimum four (4) years’ work experience in banking, financial services or related experience.
• Minimum two (2) years of project management experience.
• Proven leadership experience in areas of operations, manufacturing or quality.
• Possesses a broad understanding of business systems and industry requirements.
• Ability to present to senior leadership on sensitive subject matters.
• Ability to facilitate large groups toward the Development of common solutions.
• Exceptional verbal, written, and presentation communication skills.
• Ability to multi-task and be flexible.
• Ability to Manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Proficient in Windows based software programs (Outlook, Word, Excel, PowerPoint, Access, Visio).

Nice To Haves

• Six Sigma Green Belt or PMP preferred.

Responsibilities

• Plays a Key role in the planning, testing and implementation of process and project enhancements and IT conversions.
• Ensures system enhancements follow the appropriate guidelines, Meet or exceed user requirements and are completed in a timely fashion.
• May act as project leader role for projects.
• Partners with the relevant parties including LOB and IT in the research and resolution of system and process problems.
• Works with users in defining user, system and project requirements for new systems and system enhancements.
• Identifies system enhancements, documents business needs and determines Development impact to current system processing.
• Works with programmers and users to ensure accuracy of enhancements.
• Identifies, Researches and Analyzes production problems, Develops solutions and resolves problems.
• Reviews operational procedures and methods and recommends changes for Improvement, with an emphasis on automation and efficiency.
• Provides input into the Creation of detailed project plans, work assignments, target dates and other aspects of assigned projects.
• Provides guidance and context in prioritizing and determining complexity of problems and Requests.
• Influences leaders and peers across organizational Lines to take action on strategic initiatives or process changes.
• Establishes the climate that encourages an Open two-way channel of communication whereby team members exchange ideas / suggestions and share information.
• Reports regularly on progress against established project plans.
• Maintains manuals, standard business and status Reports, technical Training material and reference material.
• Performs aspects of project management including but not limited to Approval gathering, Readiness assessments, and other artifacts and controls.
• Other duties as required.

Benefits

• Comprehensive benefits and differentiated compensation offerings
• Eligible to participate in an incentive compensation plan
• Extensive benefits programs designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees