Critical Systems Technician IV, Switchgear

CPG Beyond•Ashburn, VA

13h•$54 - $82

About The Position

The Critical Systems Technician IV, Switchgear performs start-up, commissioning, repairs, preventive maintenance, troubleshooting, and service for mission-critical electrical equipment. The role supports projects from pre-sales review through factory testing, installation, project execution, and final customer turnover. It coordinates with sales, project management, engineering, quality, product support, contractors, vendors, customers, and field teams, and may supervise multiple employees. Travel may be required up to 75% of the time.

Requirements

At least 7 years of field repair or customer service experience with UPS, electrical, electromechanical, or electronics-related equipment, or equivalent military equipment experience.
Three to five years of mission-critical product experience.
Knowledge of Critical Power Systems and experience with critical power equipment, including UPS, switchgear, PLCs, batteries, monitoring equipment, and generators.
Ability to read and understand one-line diagrams, blueprints, schematics, and construction drawings.
Ability to train, influence, and motivate team members.
Experience writing JHAs, MOPs, technical reports, and procedures.
Excellent written and oral communication skills and strong customer relations skills.
Ability to make independent decisions.
Valid state vehicle operator's license.
U.S. citizenship.
Technical writing and computer skills, including use of Word, Excel, and MS Project.
Technical and troubleshooting skills, and testing experience per NETA and NICET.
Ability to meet the physical demands of the role, including frequently standing, walking, stooping, kneeling, crouching, or crawling; occasionally moving objects weighing 10–50 pounds, sitting, and climbing or balancing; and the specified visual abilities.
Employment is contingent upon successful completion of a background check, drug screening, and motor vehicle record review; driving-related positions require an MVR that meets company and insurer standards.

Nice To Haves

High school diploma or equivalent preferred.
A bachelor's degree in electronics, electrical theory, or a similar discipline is highly desirable; equivalent work experience or military training may substitute for a formal degree.
NETA or NICET Level 2 or 3 certification preferred.

Responsibilities

Review project technical specifications and submittal packages with sales and project teams to identify field operations scope and ensure specification compliance.
Review equipment specifications and attend factory witness testing as required; follow up on factory punch-list items and coordinate completion of field-repairable items after equipment arrives on site.
Coordinate with engineering, quality, product support, factory project managers, contractors, vendors, customers, and field teams to resolve technical and project issues.
Discuss the work scope and change-order process; arrange regular meetings with field project management, sales, and customers.
Advise Field Service Management on staffing requirements and coordinate staffing and scheduling with Field Management and Scheduling.
Serve as the site point of contact and provide job-specific technical support.
Coordinate site testing, third-party labor, and test equipment as required.
Identify labor and manpower requirements, develop and monitor project schedules, report potential margin impacts, and identify out-of-scope work so change orders can be generated.
Provide regular project status reports to the responsible CPG Project Manager and Director, Service Operations.
Provide project feedback and required site documentation, and obtain customer final acceptance at job completion.
Coordinate specialized commissioning and testing; provide familiarization training for customers and field engineers.
Provide technical support to regional personnel, conduct site visits as directed, and respond to service calls as required.
Perform preventive maintenance on contracted gear and other components.
Communicate project lessons learned to field and factory personnel.
Supervise multiple employees, including assigning and directing work, training, evaluating performance, and addressing complaints and problems.
Travel up to 75% of the time and perform other duties as assigned by the Field Service Manager and Regional Service Director.