Critical Systems Technician IV, Switchgear

CPG Beyond•Ashburn, VA

12d•$54 - $82

About The Position

The Critical Systems Technician IV, Switchgear performs start-up, commissioning, repairs, preventive maintenance, troubleshooting, and servicing of mission-critical electrical equipment. The role supports projects from pre-sales and factory review through installation, project coordination, testing, and final customer turnover. It also provides technical support, customer and field-engineer training, and service-call response. Travel may be required up to 75% of the time. The position may supervise multiple employees, including planning and assigning work, training, evaluating performance, and resolving complaints and problems. Other related duties may be assigned by the supervisor.

Requirements

At least 7 years of field repair or customer service experience with UPS, electrical, electromechanical, electronics-related, or equivalent military equipment.
Three to five years of mission-critical product experience.
Knowledge of Critical Power Systems and experience with critical power equipment, including UPS, switchgear, PLCs, batteries, monitoring equipment, and generators.
Ability to read and understand one-line diagrams, blueprints, schematics, and construction drawings.
Ability to train, influence, and motivate team members.
Experience writing JHAs, MOPS, technical reports, and procedures.
Excellent written and oral communication skills and strong customer-relations skills.
Ability to make independent decisions.
Valid state vehicle operator's license.
U.S. citizenship.
Technical writing and computer skills, including Word, Excel, and MS Project.
Technical and troubleshooting skills, and testing experience per NETA and NICET.
Ability to supervise multiple employees.
Ability to occasionally move objects weighing 10–50 pounds; frequently stand, walk, stoop, kneel, crouch, or crawl; and occasionally sit, climb, or balance. Specific vision abilities include close, distance, color, peripheral, and depth vision, and the ability to adjust and focus.

Nice To Haves

High school diploma or equivalent is preferred.
A bachelor's degree in electronics, electrical theory, or a similar discipline is highly desirable; equivalent work experience or military training may be accepted in place of a formal degree.
NETA/NICET Level 2 or 3 certification is preferred.

Responsibilities

Review technical specifications and bid packages with sales teams and project managers to identify field-operations scope and ensure specification compliance.
Review submittal packages and equipment specifications to confirm systems meet facility requirements.
Attend factory witness testing as required and follow up to ensure factory punch-list items are resolved before shipment or completed on-site if identified as field repairable.
Coordinate with engineering, quality, product support, factory project managers, contractors, vendors, customers, and internal teams as needed.
Discuss the project scope and change-order process; ensure regular meetings occur among the field project manager, Sales, and the customer.
Advise Field Service Management of staffing needs and work with Field Management and Scheduling to align staffing and scheduling with job requirements.
Act as the site point of contact and provide job-specific technical support.
Coordinate site testing, third-party labor, and test equipment; resolve site-related technical issues with the factory.
Identify labor and manpower requirements, develop and monitor project schedules, and report potential schedule and margin impacts.
Identify work outside the original scope and ensure change orders are generated.
Provide regular status reports to the responsible CPG Project Manager and Director, Service Operations.
Provide project feedback to the responsible CPG Project Manager, submit required site documentation, and obtain customer final acceptance.
Coordinate specialized system commissioning and testing; provide familiarization training to customers and field engineers.
Provide technical support to regional personnel, conduct site visits during regional travel when directed, and respond to service calls as required.
Perform preventive maintenance on contracted gear and other components.
Communicate project lessons learned to field and factory teams.
Supervise multiple employees, including interviewing, hiring, training, assigning and directing work, appraising performance, and addressing complaints and problems.
Travel up to 75% of the time.