Critical Support Specialist, NA - Chiller SME

Vantage Data Centers•Ashburn, VA

6d•Onsite

About The Position

The Critical Support Specialist is an on-site subject matter expert at a data center, specializing in chiller systems within the HVAC and mechanical infrastructure. The role works with electrical- and mechanical-focused engineers to maintain and repair data center infrastructure and ensure uninterrupted customer service. The specialist performs detailed maintenance, troubleshooting, and operational work; independently manages complex maintenance projects and system enhancements; responds to safety incidents and emergencies; adapts workflows to changing priorities; and collaborates with internal teams, vendors, and technical partners. The HVAC specialization covers critical infrastructure such as chilled water and condenser water systems, computer room air handlers and air conditioners, humidity control and leak detection systems, commercial air conditioning, constant and variable airflow systems, boilers, and air compressors. The specialist provides technical leadership, develops preventive and predictive maintenance strategies, resolves complex problems, oversees major upgrades, optimizes energy efficiency, and mentors junior personnel. The role may also include other duties assigned by management and occasional travel for training and professional development.

Requirements

At least 8 years of direct hands-on maintenance and repair experience in mission-critical environments, specifically in the area of expertise.
Extensive knowledge of maintenance practices and operational standards relevant to the specialization.
Ability to read and interpret technical schematics, blueprints, and operational manuals.
Strong technical writing skills, including experience creating and updating MOPs, SOPs, and EOPs.
Completion of formal specialized training relevant to the specialization, such as chiller systems training.
Current professional licensure or certification relevant to the technical specialization.
Successful completion of a background check.
Willingness to travel occasionally (less than 5%) for training and professional development; travel may increase as the business evolves.
Ability to work outside normal business hours, including weekends, late nights, holidays, and on-call support.
Ability to work in a high-stress, fast-paced environment with shifting priorities.
Ability to stand, walk, sit, climb and balance, stoop, kneel, crouch, crawl, and reach for 1/3 to 2/3 of the time.
Ability to smell, talk, hear, use hands to type, handle, and feel, and see at close and distance ranges and distinguish color.
Ability to lift up to 50 pounds 1/3 of the time.

Nice To Haves

10 or more years of direct hands-on maintenance and repair experience in mission-critical environments.

Responsibilities

Perform detailed, specialized maintenance, troubleshooting, and operational tasks in the area of expertise to help ensure uninterrupted data center operations.
Independently manage complex maintenance projects and system enhancements with minimal supervision.
Respond effectively to safety incidents and emergency situations and maintain a secure work environment.
Adapt workflows using discretion and judgment as priorities shift.
Collaborate with internal teams across organizational levels and with external vendors and technical partners.
Oversee operations and detailed maintenance of critical HVAC infrastructure, including chilled water and condenser water systems, CRAHs, CRACs, humidity control, leak detection, commercial AC, constant and variable airflow systems, boilers, and air compressors.
Provide technical leadership focused on HVAC optimization, innovation, and operational excellence.
Develop and implement preventive and predictive maintenance strategies using advanced techniques and data-driven decision-making.
Lead resolution of complex HVAC operational issues and oversee major system upgrades.
Optimize HVAC energy efficiency.
Mentor junior personnel and contribute to industry standards, training programs, and technological advancements.