Critical Operations Technician

STACK Infrastructure•Santa Teresa, NM

8d•$40 - $53

About The Position

STACK Infrastructure is seeking a Critical Operations Technician to support a local data center campus and handle the facility’s day-to-day operations. The role requires knowledge of mechanical, electrical, fire life safety, base building, and other data center systems, as well as contributing to programs focused on safety, teamwork, availability, communication, and knowledge. The technician operates, monitors, maintains, and responds to abnormal conditions in facility systems; tracks and trends operational characteristics; and helps maximize efficiency while preventing unplanned customer-impacting outages. Work includes maintaining mechanical systems such as chilled water systems, HVAC, CRAC/CRAH units, humidification systems, fan walls, air-cooled chillers, and central plants; electrical and critical power distribution systems, including UPS, PDU, and RPP equipment; and fire life safety systems, including wet and pre-action sprinklers and detection devices. The role also includes coordinating power installations and upgrades, using a CMMS, supporting maintenance and discrepancy tracking, managing assets and consumables, labeling equipment, conducting facility and security tours, providing customer support, and writing incident reports and maintenance procedures. The technician may be assigned on-call duties outside normal working hours. Work hours may vary based on business needs, and duties and responsibilities may change over time. Travel is none or less than 5%.

Requirements

High school diploma or equivalent.
Minimum of 3–5 years of experience in a data center or related mission-critical operations role.
Experience with Microsoft Office applications and database-housing software.
Ability to handle multiple tasks and work effectively in stressful situations.
Strong understanding of data center electrical and mechanical systems, including UPS, transformers, PDUs, RPPs, chillers, CRAH, CRAC, STS, ATS, and pre-action systems.
Strong knowledge of NFPA 70E, NFPA 72, NFPA 25, compliance issues, and building codes related to fire life safety.
Familiarity and experience with data center trending and analysis, and ability to rapidly learn and use PC-based site monitoring systems.
Must be eligible to work in the United States and pass a comprehensive background screening.
Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support.
Must be comfortable working in a high-stress, fast-paced environment with shifting priorities.
Occasional physical activities include standing, walking, sitting, handling objects, reaching, feeling, climbing stairs, balancing, stooping or kneeling, talking, close-range vision, and extended periods of hearing.
Must be able to lift and/or move up to 25 pounds.

Nice To Haves

United States Navy Nuclear Engineering experience.
Bachelor’s degree or equivalent work experience.

Responsibilities

Follow and promote a standardized culture of working safely across STACK data centers.
Operate, monitor, and maintain facility systems, and respond to abnormal conditions in electrical, mechanical, building monitoring, and control systems.
Track and trend operational characteristics.
Provide management with feedback on the effectiveness of standards and processes.
Work with the Critical Operations Manager to complete preventive and predictive maintenance schedules.
Assist with maintenance discrepancy database management and work with site management to resolve issues according to agreed priorities.
Support maximum data center operational efficiency by analyzing operating conditions, recommending technologies, and improving efficiency.
Manage systems to help avoid unplanned, customer-impacting outages.
Follow data center management direction regarding data floor and back-of-house mechanical loading capacity to support efficient cooling-system operation.
Coordinate and oversee power installations and upgrades.
Navigate and use a CMMS system and developed procedures to solve problems.
Assist with asset and consumable inventory management.
Track and properly label equipment according to established procedures.
Provide day-to-day customer service and support.
Escalate and respond to incidents and write follow-up reports.
Conduct regular facility and security tours, document findings, and respond to identified issues.
Provide applied mechanical and integrated control expertise for the data center.
Develop written procedures for preventive and corrective maintenance activities.
Perform other duties as required by STACK.