Critical Operations Technician

STACK Infrastructure•San Jose, CA

5d•$48 - $68

About The Position

STACK Infrastructure is hiring a Critical Operations Technician to support a local data center campus and handle the facility’s day-to-day operations. The role maintains and monitors mechanical, electrical, fire life safety, building, and other data center systems, while supporting programs focused on safety, teamwork, availability, communication, and knowledge. Mechanical systems include chilled water, HVAC and rooftop units, CRAC/CRAH units, humidification, fan walls, air-cooled chillers, and central plant operations. Electrical systems include utility and generator switchgear, critical power distribution, UPS systems, and customer-load distribution, including PDU and RPP cabinets. Fire life safety systems include wet and pre-action sprinklers and related detection devices. The position may require on-call duties outside normal working hours. Work hours may vary according to business needs, and job duties and responsibilities may change over time. The posting covers Technician I, II, and III positions; the hourly rate offered depends on how a candidate’s skills and experience align with the relevant level. Travel is none or less than 5%. Applicants must be eligible to work in the United States and pass a comprehensive background screening.

Requirements

High school diploma or equivalent.
3–5 years of experience in a data center or other related mission-critical operations role.
Experience with Microsoft Office applications and database software.
Ability to manage multiple tasks and work effectively in stressful situations.
Strong understanding of electrical and mechanical systems used in data centers, including UPS, transformers, PDUs, RPPs, chillers, CRAH, CRAC, STS, ATS, and pre-action systems.
Strong knowledge of NFPA 70E, NFPA 72, NFPA 25, compliance issues, and building codes related to fire life safety.
Familiarity with data center trending and analysis, and ability to rapidly learn and use PC-based site monitoring systems.
Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support.
Must be comfortable working in a high-stress, fast-paced environment with shifting priorities.
While performing job duties, must occasionally stand, walk, sit, use hands to handle, reach or feel objects, climb stairs, balance, stoop or kneel, talk, see at close range, and hear for extended periods.
Must be able to lift and/or move up to 25 pounds.
Must be eligible to work in the United States and pass a comprehensive background screening.

Nice To Haves

United States Navy Nuclear Engineering experience.
Bachelor’s degree or equivalent work experience.

Responsibilities

Follow STACK’s standardized safety culture across its data centers.
Operate, monitor, and maintain facility systems, respond to abnormal conditions, and work with electrical, mechanical, building monitoring, and control systems.
Track and trend operational characteristics.
Provide management with feedback on the effectiveness of standards and processes.
Work with the Critical Operations Manager to complete preventive and predictive maintenance schedules.
Assist with maintenance discrepancy database management and work with site management to resolve site issues according to agreed priorities.
Support maximum data center operational efficiency by analyzing operating conditions, recommending technologies, and improving efficiency.
Manage systems to help avoid unplanned, customer-impacting outages.
Follow data center management direction on data floor and back-of-house mechanical loading capacity to help ensure efficient cooling-system operation.
Coordinate and oversee power installations and upgrades.
Navigate and use a computerized maintenance management system (CMMS).
Use established procedures to solve problems.
Assist with asset and consumable inventory management.
Track and properly label equipment according to established procedures.
Provide day-to-day customer service and support.
Escalate and respond to incidents and write follow-up reports.
Conduct regular facility and security tours, document findings, and respond to identified issues.
Provide applied mechanical and integrated controls expertise for the data center.
Develop procedures for preventive and corrective maintenance activities in a technical writing capacity.
Perform other duties as required by STACK.