Critical Operations Technician I

Quality Technology Services•Irving, TX

8d•Onsite

About The Position

The Critical Operations Technician I installs, repairs, and maintains IT, electrical, mechanical, plumbing/piping equipment, machinery, and controls inside and outside the building. The role monitors operations and routinely assesses building systems, operations, and performance; performs tests and rounds; and analyzes data to verify that departmental equipment is functioning properly. The technician assists customers on the data center floor in person and by telephone, performs customer equipment installs, manages tickets, communicates and escalates alerts and customer requests to systems engineers, and completes tasks involving computer hardware, software, and operating systems. This position requires on-site work to support a 24X7X365 data center environment and is not eligible for remote or hybrid work.

Requirements

Two or more years of technical training, military training, or workplace equivalency.
Background in IT, electrical, and/or mechanical areas.
Proficiency with Microsoft Office Suite.
Customer focus, excellent interpersonal skills, and ability to interface with all organizational levels.
Ability to analyze system operations, identify causes of problems and malfunctions, and take corrective action.
Strong written, verbal, and interpersonal skills.
Ability to function in a team environment.
Ability to pass job-related skills assessments based on predetermined scoring criteria and time frames.
Computer skills and familiarity with MS Office, Outlook, and web-based computer applications.
Ability to acquire and apply job-related knowledge within established guidelines and expectations.
Ability to perform frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting; regular lifting may range from less than 10 pounds to 50 pounds, with heavier weights handled with other people or lifting aids.

Nice To Haves

One or more years of work experience in a data center environment, NOC, or equivalent.
BOD OEM (Panduit, Corning), A+, Network+, or BICSI Installer I certifications.

Responsibilities

Apply learning, knowledge, skills, and company policies to tasks involving IT, electrical and mechanical equipment, controls, and operating systems.
Lead, maintain, monitor, and perform preventive maintenance on mechanical and electrical equipment; record readings and make adjustments as needed.
Provide remote hands and eyes services for customers.
Provide high-level computer hardware and software configuration support.
Install suite walls, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment according to provisioning documentation and established data center procedures.
Install and repair IT, mechanical, and electrical equipment; assist team members with major repairs and building and equipment maintenance.
Process work orders for preventive and corrective maintenance on critical, building, and site infrastructure.
Consult with a supervisor or team lead to order tools and equipment needed for maintenance and other work.
Create and update tickets in the established ticketing system for customer calls and facility, network, or system alerts.
Operate and monitor critical and non-critical system equipment and components to ensure safe and compliant operation.
Respond to building emergencies and customer requests as required.
Comply with departmental policies for safe storage, use, and disposal of hazardous materials.
Use the Change Management Process to obtain approval for preventive and corrective maintenance; perform and complete maintenance and required documentation using QTS processes and software.
Assist customers on the data center floor in person and by telephone, manage tickets, and communicate or escalate alerts and customer requests to systems engineers.

Benefits

Medical, dental, vision, life, and disability insurance.
401(k) retirement plan with Roth and Traditional matching contributions and immediate vesting.
Flexible spending and HSA accounts.
Paid holidays, paid time off, paid volunteer days, and floating holidays.
Employee assistance program.
Tuition assistance and tuition reimbursement.
Parental leave and military leave assistance and benefits.
QTS scholarship for employee dependents.
Wellness program.
Bonus eligibility.
Stock Purchase Plan (SPP).
Holiday compensation when working holidays.
Pet and legal insurance.
Q-Rest Sabbatical Program.
Q-Anniversary Service Award Program.
QTS Charitable Matching Gift Program.
QTS Crisis Fund.