Critical Operations Technician I

Quality Technology Services•Richmond, VA

4d•Onsite

About The Position

The Critical Operations Technician I installs, repairs, and maintains IT, electrical, mechanical, and plumbing/piping equipment, machinery, and controls in and around the building. The role monitors building systems and operations, conducts ongoing assessments, performs tests and rounds, and analyzes data to help ensure equipment functions properly. It also supports customers on the data center floor and by telephone, performs customer equipment installations, manages tickets, escalates alerts and requests to systems engineers, and handles tasks related to computer hardware, software, and operating systems. This position works on-site to support a 24X7X365 data center environment and is not eligible for remote or hybrid work. The technician performs preventive and corrective maintenance, supports customer remote-hands requests, monitors critical and non-critical systems, responds to emergencies and customer requests, and follows established safety, change-management, maintenance, and documentation procedures.

Requirements

Two or more years of technical training, military training, or workplace equivalency.
Background in IT, electrical, and/or mechanical areas.
Proficiency with Microsoft Office Suite.
Customer focus, excellent interpersonal skills, and ability to interface with all organizational levels.
Ability to analyze system operations, identify causes of problems and malfunctions, and take corrective action.
Strong written, verbal, and interpersonal communication skills.
Ability to function in a team environment.
Ability to pass job-related skills assessments based on predetermined scoring criteria and time frames.
Computer skills and familiarity with Microsoft Office, Outlook, and web-based computer applications.
Ability to acquire and apply job-related knowledge within established guidelines and expectations.
Ability to perform frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting. Regular lifting may range from under 10 lbs. to 50 lbs.; heavier weights are handled with other individuals or lifting aids.

Nice To Haves

One or more years of work experience in a data center environment, NOC, or equivalent.
BOD OEM (Panduit, Corning), A+, Network+, or BICSI Installer I certifications.

Responsibilities

Apply learning, technical knowledge, skills, and company policies to tasks involving IT, electrical and mechanical equipment, controls, and operating systems.
Lead, maintain, monitor, and perform preventive maintenance on mechanical and electrical equipment; record readings and make adjustments as needed.
Provide remote-hands and eyes services for customers.
Provide high-level computer hardware and software configuration support.
Install suite walls, cage material, ladder racks, fiber trays, cabinets, cabling, and customer equipment according to provisioning documentation and data center procedures.
Install and repair IT, mechanical, and electrical equipment; assist team members with major repairs and building and equipment maintenance.
Process work orders for preventive and corrective maintenance on critical, building, and site infrastructure.
Consult with a supervisor or team lead to order tools and equipment needed for maintenance and other work.
Create and update tickets for customer calls and data center facility, network, or system alerts.
Operate and monitor critical and non-critical system equipment and components to ensure safe and compliant operation.
Respond to building emergencies and customer requests as required.
Follow departmental policies for the safe storage, use, and disposal of hazardous materials.
Use the Change Management Process to obtain approval for preventive and corrective maintenance.
Perform and complete maintenance and its required documentation using QTS processes and software.

Benefits

Medical, dental, vision, life, and disability insurance.
401(k) retirement plan with Roth and Traditional matching contributions and immediate vesting.
Flexible spending and HSA accounts.
Paid holidays, paid time off, and paid volunteer days.
Employee assistance program.
Tuition assistance and tuition reimbursement.
Parental leave and military leave assistance and benefits.
QTS scholarship for employee dependents.
Wellness program.
Bonus eligibility.
Floating holidays and holiday compensation when working holidays.
Stock Purchase Plan (SPP).
Pet and legal insurance.
Q-Rest Sabbatical Program.
Q-Anniversary Service Award Program.
QTS Charitable Matching Gift Program.
QTS Crisis Fund.