Critical Operations Technician I

QTS Data Centers•Cedar Rapids, IA

2d•Onsite

About The Position

The Critical Operations Technician I is part of QTS’s Facilities Operations team and maintains mechanical, electrical, HVAC, plumbing/piping, controls, and IT equipment in data centers. The role installs, repairs, and maintains equipment and machinery controls inside and outside the building, monitors facility operations, and routinely assesses building systems and performance. It also supports customers on the data center floor in person and by telephone. This position requires onsite work to support a 24x7x365 data center environment and is not eligible for remote or hybrid work.

Requirements

Two or more years of technical or trade training, military training, or workplace equivalency.
Background in facilities maintenance, electrical, mechanical, HVAC, IT hardware, or cabling.
Proficiency with Microsoft Office Suite.

Nice To Haves

One or more years of work experience in a data center, commercial, or industrial environment, or equivalent.

Responsibilities

Perform preventative maintenance on and monitor mechanical, electrical, HVAC, and IT equipment; record readings and adjust equipment as needed.
Install and repair IT, mechanical, and electrical equipment, and assist team members with major building and equipment repairs and maintenance.
Provide computer hardware and software configuration support.
Install suite walls, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment according to provisioning documentation and data center procedures.
Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure.
Consult with a supervisor or team lead to order tools and equipment needed for maintenance and other work.
Create or update tickets to address customer calls and facility, network, or system alerts.
Respond to building emergencies and customer requests as required.
Follow departmental policies for safe storage, use, and disposal of hazardous materials.
Use the Change Management Process to obtain approval for maintenance, complete the work, and document it using QTS processes and software.