Critical Operations Technician I

QTS Data Centers•Eagle Mountain, UT

2d•Onsite

About The Position

The Critical Operations Technician I installs, repairs, and maintains IT, electrical, mechanical, plumbing and piping equipment, machinery, and controls located inside and outside the building. The technician monitors operations and routinely assesses building systems, operations, and performance, conducting tests and rounds and analyzing data to ensure departmental equipment functions properly. The role also provides customer assistance on the data center floor and by telephone, performs customer equipment installs, manages tickets, communicates and escalates alerts and requests to systems engineers, and completes tasks related to computer hardware, software, and operating systems. This position requires on-site work to support a 24×7×365 data center environment and is not eligible for remote or hybrid work.

Requirements

At least two years of technical training, military training, or workplace equivalency.
Background in IT, electrical, and/or mechanical fields.
Proficiency with Microsoft Office Suite.
Customer focus, excellent interpersonal skills, and ability to interface with all organizational levels.
Ability to analyze system operations, identify causes of problems and malfunctions, and take corrective action.
Strong written, verbal, and interpersonal communication skills.
Ability to work in a team environment.
Ability to pass job-related skills assessments according to established scoring criteria and time frames.
Computer skills and familiarity with Microsoft Office, Outlook, and web-based applications.
Ability to acquire and apply job-related knowledge within established guidelines and expectations.
Ability to perform frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting; regular lifting may range from under 10 pounds to 50 pounds, with heavier lifting performed with other people or lifting aids.

Nice To Haves

At least one year of work experience in a data center environment, NOC, or equivalent.
BOD OEM (Panduit or Corning), A+, Network+, or BICSI Installer I certifications.

Responsibilities

Apply technical learning, knowledge, skills, and company policies to tasks involving IT, electrical and mechanical equipment, controls, and operating systems.
Lead, maintain, monitor, and perform preventive maintenance on mechanical and electrical equipment; record readings and make adjustments as needed.
Provide remote hands and eyes services for customers.
Provide computer hardware and software configuration support.
Install suite walls, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment according to provisioning documentation and established data center procedures.
Install and repair IT, mechanical, and electrical equipment; assist team members with major repairs and building and equipment maintenance.
Process work orders for preventive and corrective maintenance on critical, building, and site infrastructure.
Consult with a supervisor or team lead to order tools and equipment needed for maintenance and other work.
Create and update tickets for customer calls and data center facility, network, or system alerts.
Operate and monitor critical and non-critical system equipment and components to ensure safe and compliant operation.
Respond to building emergencies and customer requests as required.
Follow departmental policies for safe storage, use, and disposal of hazardous materials.
Use the Change Management Process to obtain approval for preventive and corrective maintenance, perform and complete maintenance, and document it using QTS processes and software.

Benefits

Medical, dental, vision, life, and disability insurance.
401(k) retirement plan with Roth and Traditional matching contributions and immediate vesting.
Flexible spending and HSA accounts.
Paid holidays, paid time off, and paid volunteer days, plus floating holidays.
Employee assistance program.
Tuition assistance and tuition reimbursement.
Parental leave and military leave assistance and benefits.
QTS scholarship for employee dependents.
Wellness program.
Bonus eligibility for every employee; this position is bonus eligible.
Stock Purchase Plan (SPP).
Holiday compensation when working on holidays.
Pet and legal insurance.
Q-Rest Sabbatical Program.
Q-Anniversary Service Award Program.
QTS Charitable Matching Gift Program.
QTS Crisis Fund.