Critical Operations Technician I

QTS Data Centers•Richmond, VA

5d•Onsite

About The Position

The Critical Operations Technician I installs, repairs, and maintains IT, electrical, mechanical, plumbing/piping equipment, machinery, and controls inside and outside the building. The role monitors operations and routinely assesses building systems, operations, and performance, including conducting tests and rounds and analyzing data to ensure equipment functions properly. The technician assists customers on the data center floor in person and by telephone, performs customer equipment installations, manages tickets, communicates and escalates alerts and customer requests to systems engineers, and completes tasks involving computer hardware, software, and operating systems. This position requires onsite work to support a 24x7x365 data center environment and is not eligible for remote or hybrid work.

Requirements

Two or more years of technical training, military training, or workplace equivalency.
Background in IT, electrical, and/or mechanical areas.
Proficiency with MS Office Suite.
Customer focus, excellent interpersonal skills, and ability to interface with all organizational levels.
Ability to analyze system operations, determine causes of problems and malfunctions, and take corrective action.
Strong written, verbal, and interpersonal skills.
Ability to work in a team environment.
Ability to pass job-related skills assessments based on predetermined scoring criteria and time frames.
Computer skills and familiarity with MS Office, Outlook, and web-based computer applications.
Ability to acquire and apply job-related knowledge within set guidelines and expectations.
Ability to meet the position's physical demands, including frequent typing, standing, walking, pushing, pulling, bending, reaching, and regular lifting of under 10 to 50 pounds; heavier weights are handled with others or lifting aids.

Nice To Haves

One or more years of work experience in a data center environment, NOC, or equivalent.
BOD OEM (Panduit, Corning), A+, Network+, or BICSI Installer I certifications.

Responsibilities

Apply knowledge, skills, and company policies to tasks involving IT, electrical and mechanical equipment, controls, and operating systems.
Maintain, monitor, and perform preventive maintenance on mechanical and electrical equipment; record readings and make necessary adjustments.
Provide remote hands and eyes services for customers.
Provide computer hardware and software configuration support.
Install suite walls, cage materials, ladder racks, fiber trays, cabinets, cabling, and customer equipment according to provisioning documentation and established procedures.
Install and repair IT, mechanical, and electrical equipment; assist team members with major repairs and maintenance.
Process work orders for preventive and corrective maintenance on critical, building, and site infrastructure.
Consult with a supervisor or team lead to order tools and equipment needed for maintenance and other work.
Create and update tickets for customer calls and data center facility, network, or system-related alerts.
Operate and monitor critical and non-critical system equipment and components to ensure safe and compliant operation.
Respond to building emergencies and customer requests as required.
Follow departmental policies for the safe storage, use, and disposal of hazardous materials.
Use the Change Management Process to obtain approval for maintenance, perform and complete the work, and document it using QTS processes and software.

Benefits

Medical, dental, vision, life, and disability insurance.
401(k) retirement plan with Roth and Traditional matching contributions and immediate vesting.
Flexible spending and HSA accounts.
Paid holidays, paid time off, and paid volunteer days.
Employee assistance program.
Tuition assistance and tuition reimbursement.
Parental leave.
Military leave assistance and military benefits package.
QTS scholarship for employee dependents.
Wellness program.
Bonus eligibility.
Stock Purchase Plan.
Floating holidays.
Holiday compensation when working holidays.
Pet and legal insurance.
Q-Rest Sabbatical Program.
Q-Anniversary Service Award Program.
QTS Charitable Matching Gift Program.
QTS Crisis Fund.