Critical Operations Technician II
About The Position
The Critical Operations Technician II installs, repairs, and maintains IT, electrical, mechanical, plumbing/piping equipment, machinery, and controls inside and outside the building. The role monitors building operations and routinely assesses building systems and performance, conducts tests and rounds, and analyzes data to confirm equipment is functioning properly. It also provides customer support on the data center floor and by telephone, performs customer equipment installations, manages tickets, communicates and escalates alerts and customer requests to systems engineers, and completes work involving computer hardware, software, and operating systems. This position requires on-site work to support a 24X7X365 data center environment and is not eligible for remote or hybrid work. The position maintains and monitors mechanical and electrical equipment, performs preventive and corrective maintenance, supports customer remote-hands requests, and installs data center infrastructure and customer equipment according to provisioning documentation and established procedures. It processes work orders, documents and manages tickets, operates critical and non-critical systems, responds to emergencies and customer requests, follows hazardous-material policies, and uses the change-management process to secure approval and document maintenance work. The role requires five or more years of technical training, military training, or workplace equivalency; a background in IT, electrical, and/or mechanical work; and proficiency with Microsoft Office. The Virginia pay range is $37.25–$56.96, with compensation elsewhere aligned to location. The position is bonus eligible.
Requirements
- Five or more years of technical training, military training, or workplace equivalency.
- Background in IT, electrical, and/or mechanical work.
- Proficiency with Microsoft Office Suite.
- Customer focus and excellent interpersonal skills, with the ability to interface with all levels of the organization.
- Ability to analyze system operations, determine causes of problems and malfunctions, and take corrective action.
- Strong written, verbal, and interpersonal skills.
- Ability to function in a team environment.
- Ability to pass job-related skills assessments based on predetermined scoring criteria and time frames.
- Computer skills and familiarity with Microsoft Office, Outlook, and web-based applications.
- Ability to acquire and apply job-related knowledge within established guidelines and expectations.
- Ability to perform frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting; regular lifting may range from under 10 pounds to 50 pounds, with heavier lifting performed with other individuals or lifting aids.
- Ability to work on-site supporting a 24X7X365 data center environment.
Nice To Haves
- Two or more years of work experience in a data center environment, NOC, or equivalent.
- BOD OEM (Panduit, Corning), A+, Network+, or BICSI Installer I certifications.
Responsibilities
- Apply technical learning, knowledge, skills, and company policies to tasks involving IT, electrical and mechanical equipment, controls, and operating systems.
- Lead, maintain, monitor, and perform preventive maintenance on mechanical and electrical equipment; record readings and make adjustments as needed.
- Provide remote-hands and eyes services for customers.
- Provide computer hardware and software configuration support.
- Install suite walls, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment according to provisioning documentation and data center procedures.
- Install and repair IT, mechanical, and electrical equipment; assist team members with major repairs and building and equipment maintenance.
- Process work orders for preventive and corrective maintenance on critical, building, and site infrastructure.
- Consult with a supervisor or team lead to order tools and equipment needed for maintenance and other work.
- Create and update tickets for customer calls and data center facility, network, and system alerts.
- Operate and monitor critical and non-critical system equipment and components to ensure safe and compliant operation.
- Respond to building emergencies and customer requests as required.
- Follow departmental policies for safe storage, use, and disposal of hazardous materials.
- Use the Change Management Process to obtain approval for maintenance, complete the work, and document it using QTS processes and software.
- Assist customers on the data center floor in person and by telephone, manage tickets, and communicate or escalate alerts and customer requests to systems engineers.
- Conduct routine assessments, tests, rounds, and data analysis to ensure building systems and equipment function properly.
Benefits
- Medical, dental, vision, life, and disability insurance.
- 401(k) retirement plan with matching contributions and immediate vesting.
- Flexible spending and HSA accounts.
- Paid holidays, paid time off, and paid volunteer days.
- Employee assistance program.
- Tuition assistance and tuition reimbursement program.
- Parental leave.
- Military leave assistance and military benefits package.
- QTS scholarship for employee dependents.
- Wellness program.
- Bonus eligibility.
- Stock Purchase Plan (SPP).
- Holiday compensation when working holidays.
- Pet and legal insurance.
- Q-Rest Sabbatical Program.
- Q-Anniversary Service Award Program.
- QTS Charitable Matching Gift Program.
- QTS Crisis Fund.
- Floating holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
