Critical Incident Command Analyst - Columbus, Atlanta or Roswell -- Requires after-hours and weekend availability

Synovus Bank•Roswell, GA

1d•Onsite

About The Position

Works with business partners as the primary interface between Information Technology and designated business areas. The role identifies business requirements, creates project and process specifications, coordinates with project teams, and helps ensure work aligns with schedules, budgets, and Information Technology strategy. It evaluates whether existing solutions can meet business needs or whether new solutions are needed, contributes to buy-versus-build decisions, and ensures solutions are properly integrated with work processes. The analyst gathers and validates stakeholder requirements, translates them into functional specifications, manages approvals and changes, and facilitates communication from initial requirements through implementation. The role also supports business process improvement, governance and performance reporting, system analysis and administration, incident analysis, audits, and the development and maintenance of processes, standards, and support protocols. It builds stakeholder relationships, communicates technical concepts to nontechnical colleagues, guides team members through established processes, and assists less experienced team members as needed. The position is based in a regular office environment. After-hours and weekend availability is required. Travel is required less than 25% of the time. The role requires a bachelor's degree in computer science, information systems, or a related field, or an equivalent combination of education and experience, and 10 years of relevant experience developing, implementing, and maintaining enterprise policies, procedures, and operating standards.

Requirements

Bachelor's degree in computer science, information systems, or a related field, or an equivalent combination of education and experience.
10 years of experience developing, implementing, and maintaining enterprise policies, procedures, and operating standards.
Experience preparing agendas, meeting minutes, and follow-up actions for meetings with management.
Availability for after-hours and weekend work.
Ability to travel less than 25% of the time.
Ability to sit for long periods; talk and hear regularly; use hands and reach; see objects up close and at a distance, use peripheral vision, and identify basic colors.
Ability to lift or exert force up to 10 pounds; the required weight or force exertion occurs less than 25% of the time.

Responsibilities

Serve as the expert on supported business units and the Information Technology organization's systems and capabilities.
Analyze business unit operations to identify strengths, weaknesses, and opportunities for process improvement and automation.
Develop business models representing business requirements, including use cases, business process flows, and data flow diagrams.
Obtain and validate stakeholder information requirements using analysis techniques.
Translate high-level business requirements into functional specifications for Information Technology.
Manage requirements, approvals, changes, and traceability.
Assist with business process redesign and documentation for new technology.
Ensure technology solutions comply with organizational standards.
Negotiate agreements and commitments between business partners and Information Technology.
Facilitate communication between business units and Information Technology from initial requirements through final implementation.
Provide input on buy-versus-build decisions.
Participate in planning sessions to improve business processes and streamline division-level processes, procedures, and templates.
Provide business reporting and analytical support, especially for departmental governance and performance, using various data sources and analytical tools.
Analyze data and prepare reporting views with improvement recommendations.
Design, develop, test, and maintain reports using SQL-driven application table portlets and Business Objects.
Conduct systems analysis focused on business process models and use cases.
Perform system administration and maintenance in support of departmental activities.
Conduct audits to ensure compliance with division processes, procedures, and standards.
Analyze system or application incidents to identify problem areas and work with product support teams to implement solutions.
Evaluate project complexity, assumptions, constraints, and dependencies across multiple projects.
Conduct surveys to assess the effectiveness of technology solution delivery.
Improve existing operating processes, methodologies, and standards.
Participate in developing departmental processes, procedures, and protocols for effective and efficient support.
Coordinate maintenance of tools used to administer processes and ensure they remain current.
Build, maintain, and manage stakeholder relationships; educate Information Technology about business direction.
Communicate complex technical concepts clearly to nontechnical team members.
Guide team members through established operating processes and escalate non-conformance as needed.
Maintain knowledge of technological trends and apply Information Technology knowledge to bring solutions to supported business units.
Assist less experienced team members as needed.
Observe applicable policies, procedures, laws, regulations, and risk limits, and promptly report known or suspected violations to the appropriate Firm authority.
Perform other related duties as required.