Business Operations Analyst - onsite, Columbus, Roswell or Birmingham
About The Position
The Business Operations Analyst analyzes and optimizes Pinnacle’s business processes to improve operational efficiency, support strategic objectives, and ensure compliance with internal policies and external regulations. The role works with cross-functional teams to identify opportunities for improvement, implement solutions, and monitor performance metrics. The position also involves understanding and reporting risks and suspected violations, supporting clients’ business and personal financial needs through appropriate referrals, and assisting colleagues in providing distinctive service. Other related duties may be assigned. The description is intended to outline the general nature and level of work, not to provide a comprehensive inventory of all duties and qualifications.
Requirements
- Bachelor’s degree in Business Administration, Finance, or a related field.
- At least 10 years of experience in business operations analysis or related roles.
- Strong analytical, problem-solving, and decision-making abilities.
- Excellent communication and interpersonal skills.
- Proficiency with business management software and data analysis tools.
- Ability to work collaboratively with internal and external stakeholders.
Nice To Haves
- Knowledge of business operations and regulatory requirements.
Responsibilities
- Analyze business operations and workflows to identify trends and areas for improvement.
- Develop and implement process enhancements to increase efficiency and accuracy.
- Ensure compliance with internal policies and external regulatory requirements.
- Prepare and maintain operational reports and documentation.
- Collaborate with various departments to optimize service delivery.
- Monitor and report on performance metrics.
- Assist with audits and quality assurance initiatives.
- Support training and onboarding of new team members.
- Resolve operational issues and provide recommendations.
- Stay current with industry trends, technologies, and regulatory changes.
- Observe policies, procedures, laws, regulations, and risk limits relevant to the role; report known or suspected violations to the appropriate Company authority in a timely manner.
- Meet clients’ business and personal financial needs and refer them to specialty areas such as Trust, Investments, Insurance, or Treasury Management as appropriate.
- Assist other team members as needed to ensure delivery of distinctive service.
- Perform other related duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
