Business Operations Analyst - onsite, Columbus, Roswell or Birmingham
About The Position
The Business Operations Analyst analyzes and optimizes Pinnacle’s business processes to improve operational efficiency, support strategic objectives, and ensure compliance with internal policies and external regulations. The role works with cross-functional teams to identify improvement opportunities, implement solutions, and monitor performance metrics. The position also supports client service by helping meet clients’ financial needs, referring them to specialty areas as appropriate, and assisting other team members in delivering distinctive service. Employees are expected to understand and manage risks in their functional area, follow applicable policies and regulations, and promptly report known or suspected violations. Other related duties may be assigned. The job description is not a comprehensive inventory of all duties or qualifications.
Requirements
- Bachelor’s degree in Business Administration, Finance, or a related field.
- At least 10 years of experience in business operations analysis or related roles.
- Strong analytical, problem-solving, and decision-making abilities.
- Excellent communication and interpersonal skills.
- Proficiency with business management software and data analysis tools.
- Ability to work collaboratively with internal and external stakeholders.
Nice To Haves
- Knowledge of business operations and regulatory requirements.
Responsibilities
- Analyze business operations and workflows to identify trends and opportunities for improvement.
- Develop and implement process enhancements to increase efficiency and accuracy.
- Ensure compliance with internal policies and external regulatory requirements.
- Prepare and maintain operational reports and documentation.
- Collaborate with departments to optimize service delivery.
- Monitor and report on performance metrics.
- Assist with audits and quality assurance initiatives.
- Support training and onboarding of new team members.
- Resolve operational issues and provide recommendations.
- Stay current with industry trends, technologies, and regulatory changes.
- Observe policies, procedures, laws, regulations, and risk limits applicable to the role, and promptly report known or suspected violations to the appropriate Company authority.
- Help meet clients’ business and personal financial needs and refer them to specialty areas such as Trust, Investments, Insurance, and Treasury Management as appropriate.
- Assist other team members as needed to ensure distinctive service delivery.
- Perform other related duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
