Critical Incident Command Analyst - Columbus, Atlanta or Nashville

Synovus•Columbus, GA

5d•Onsite

About The Position

Works with business partners as the primary interface between Information Technology and specific business areas. Identifies business unit requirements, creates project and process specifications, coordinates with project teams, and ensures adherence to schedules and budgets and alignment with Information Technology strategy. Determines whether solutions already exist or new solutions are needed, provides input regarding buy-versus-build decisions, and ensures proper integration of solutions that affect work processes. Identifies opportunities for improvement or enhancement and negotiates agreements and commitments between business partners and Information Technology from requirements gathering through final implementation. The position also supports business reporting and analysis, systems and incident analysis, project evaluation, process improvement, stakeholder communication, and departmental governance. It contributes to organizational risk awareness and compliance, maintains knowledge of technological trends, and may assist less experienced team members. The stated work environment is a regular office environment. Travel is required less than 25% of the time.

Requirements

Bachelor's degree in computer science, information systems, or a related field, or an equivalent combination of education and experience.
10 years of experience developing, implementing, and maintaining enterprise policies, procedures, and operating standards, including preparing agendas, meeting minutes, and follow-up actions for meetings with management.
Ability to sit for long periods.
Ability to talk and hear regularly; use hands and reach; see objects up close or at a distance; use peripheral vision; and identify basic colors.
Ability to lift or exert force up to 10 pounds; such exertion is required less than 25% of the time.
Travel required less than 25% of the time.

Responsibilities

Serve as an expert on supported business units and understand Information Technology systems and capabilities; analyze operations and identify automation opportunities.
Develop business models that represent requirements and meet business needs.
Gather and validate stakeholder information requirements; translate business requirements into functional specifications and manage requirements, approvals, changes, and traceability.
Assist with business process redesign and documentation for new technology, and ensure solutions comply with organizational standards.
Develop models such as use cases, business process flows, and data flow diagrams.
Negotiate agreements and commitments and facilitate communication between business units and Information Technology from requirements through implementation.
Provide input on buy-versus-build decisions and participate in business process improvement planning.
Help define and streamline division-level processes, procedures, and templates to support process maturity and best practices.
Provide business reporting and analytical support, especially for departmental governance and performance; analyze data, prepare reporting views, and recommend improvements.
Design, develop, test, and maintain reports using SQL-driven application table portlets and Business Objects.
Conduct systems analysis focused on business process models and use cases; perform system administration and maintenance as needed.
Audit compliance with division processes, procedures, and standards.
Analyze system or application incidents and work with the application business partner's product support team to identify and implement solutions.
Evaluate multiple projects, including their complexity, assumptions, constraints, and dependencies; conduct surveys to gauge technology solution delivery effectiveness.
Improve operating processes, methodologies, and standards; help develop departmental support processes, procedures, and protocols.
Coordinate maintenance of process-administration tools to ensure they remain current.
Build and manage stakeholder relationships, explain business direction to Information Technology, and communicate complex technical concepts to nontechnical team members.
Guide team members through established operating processes and escalate non-conformance as needed.
Maintain knowledge of technological trends and use Information Technology knowledge to bring solutions to supported business units.
Assist less experienced team members as needed.
Observe applicable policies, procedures, laws, regulations, and role-specific risk limits, and report known or suspected violations to the appropriate Firm authority in a timely manner.
Perform other related duties as required.