Critical Environments Operations Center Manager

JLL•Mountain View, CA

1d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Critical Environments Operations Center Manager is responsible for the day to day operations of the Critical Environments Operations Center and team. The Operations Center is responsible for monitoring and responding (24/7) to critical alarms and events that impact the buildings and employees in the portfolio. The manager will work closely with the Director of Operations and other members of the CE team to ensure the CE Operations Center is operating efficiently and effectively.

Requirements

Bachelor's degree or equivalent experience
3+ years of experience in a critical operations center environment
Demonstrable service & experience led leadership style
Strong understanding of facilities infrastructure and operations
Strong knowledge of Google Docs, Sheets, Slides and other products in the suite
Excellent problem-solving and analytical skills
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Ability to work under pressure and in a fast-paced environment
Experience with BMS, BAS or BACS
Experience with WebCTRL, Distech or equivalent
Experience managing Union employees
Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Lead and manage a team of 8 Utility Engineers
Monitor and respond to critical alarms and events
Develop and implement procedures and policies
Work with the Director of Operations to ensure that the Operations Center is aligned with the company's strategy
Conduct performance reviews of team members
Conduct weekly team meetings
Conduct 1 on 1’s with team members
Provide training and development opportunities for team members
Represent the team at company meetings and events
Monitor general SLA’s and KPI’s to identify basic performance deficiencies
Ensure basic compliance with standard operating procedures, industry standards, management practices and predefined internal processes.
Adhere to standard facility maintenance procedures and escalate obvious hardware or mechanical issues or failures
Follow existing operational processes, procedures and workflows, making suggestions for improvement
Develop business relationships with other CE team members and partner department team members
Additional responsibilities may be assigned at any time as needed