Critical Environment Ops Tech

Microsoft•Atlanta, GA

3d•$24 - $54

About The Position

As a Critical Environment Technician (CET) on Microsoft’s Cloud Operations & Innovation (CO+I) team in Fayetteville, Georgia, you will help maintain the critical infrastructure that keeps Microsoft datacenters operational. The role includes monitoring and inspecting equipment, performing maintenance and repairs, troubleshooting systems, maintaining safety and security requirements, and developing methods of procedure (MOPs) and standard operating procedures (SOPs). CO+I supports the infrastructure and foundational technologies behind Microsoft online services, including Bing, Office 365, Xbox, OneDrive, and Azure. You will operate and maintain critical facility systems across one or more disciplines, such as electrical, mechanical, cooling, controls, HVAC, and fire/life safety. You will monitor equipment and alarms, investigate abnormal conditions, coordinate vendor work, document maintenance and incidents, and support testing and commissioning. The role also involves helping less experienced colleagues through coaching and technical guidance, and may include leading troubleshooting or incident-response activities. The position may require business travel to other metros of up to 25% and the ability to work 12-hour shifts, including evenings, nights, weekends, and holidays. The work environment may involve extended periods of elevated noise, heat, and light from equipment and ventilation systems. Microsoft is unable to sponsor a work visa for this role.

Requirements

High school diploma, GED, or equivalent.
Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud background check upon hire or transfer and every two years thereafter.
Authorization to work in the United States without current or future employer visa sponsorship.
Ability to work 12-hour shifts, including assignments during evenings, nights, weekends, and/or holidays.
Ability to travel to other metros periodically, up to 25%.
For US-based data center roles: occasional ladder climbing, frequent stair and/or ramp climbing, prolonged standing, occasional lifting of 50 lb / 22.5 kg, and occasional pushing or pulling 50–75 lb / 22.5–34 kg with an assistive device.
For US-based data center roles: normal corrected near, far, and peripheral visual acuity, and normal color vision for electrical work.

Nice To Haves

Associate degree or technical trade certification (such as military or trade school), or equivalent higher education, and 2+ years of mission-critical services experience; alternatively, a high school diploma, GED, or equivalent and 3+ years of such experience, or equivalent experience.
1+ year of mission-critical services work or applied learning experience, or equivalent experience.
1+ year of experience with knowledge and understanding of critical electrical and mechanical facility systems, such as generators, UPS systems, static transfer systems, chillers, air handlers, and controls, including their interdependencies and support of critical IT load.

Responsibilities

Follow and promote safety, security, environmental health, and business requirements; identify unsafe conditions, stop or pause work when necessary, and escalate concerns.
Prepare maintenance, turnover, and other assigned reports; analyze findings and document observations, completed work, tasks, and issues using approved systems and procedures.
Develop MOPs, SOPs, and DMOPs for devices and disciplines within the technician’s coverage and expertise.
Perform planned, predictive, and corrective maintenance and repairs across multiple disciplines with minimal supervision, following required procedures, permits, and risk controls.
Prioritize and communicate maintenance activities, follow recommended schedules, and oversee work within a discipline or area of expertise.
Escort and coordinate third-party contractors, suppliers, vendors, and service providers; ensure work is safely performed to scope, documentation is correct, and issues are escalated.
Process method statements of work, coordinate contractor schedules, inspect facility equipment, and participate in testing and commissioning.
Troubleshoot equipment and systems to the subsystem level, document findings, determine when escalation is needed, and help identify root causes.
Operate critical environment systems safely and advise less experienced colleagues as a subject matter expert in relevant systems.
Inspect facility equipment, buildings, and grounds for unsafe or abnormal conditions; monitor system performance, alarms, and telemetry, and escalate according to policies and procedures.
Use the computerized maintenance management system (CMMS) and other task systems to track assets, work orders, task hours, spare parts, logs, procedure changes, and reports.
Respond to abnormal operating conditions, coordinate incident mitigation and corrective repairs, create incident timelines and root-cause analyses, and develop or follow emergency procedures.
Complete monitoring equipment repair, replacement, and maintenance work to meet or exceed Microsoft service-level requirements.
Coach and support less experienced technicians with mandatory, technical, procedural, and troubleshooting training.