Critical Environment Technician

Microsoft•Goodyear, AZ

1d•$27 - $54

About The Position

As a Critical Environment Technician (CET) on Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps Microsoft datacenters operational. The work includes monitoring and inspecting equipment, performing maintenance and repairs, troubleshooting systems, upholding safety and security requirements, and developing methods of operating procedures (MOPs) and standard operating procedures (SOPs). CO+I supports the infrastructure and foundational technologies behind Microsoft online services, including Bing, Office 365, Xbox, OneDrive, and Azure. The role supports datacenter operations in an environment focused on environmental sustainability and optimization. You may travel to support other metros, typically domestically, up to 25% of the time. The position may require 12-hour shifts, including evenings, nights, weekends, and holidays. Work can involve extended periods in elevated ambient noise, heat, and light. Physical requirements include occasional ladder climbing, frequent stair or ramp climbing, prolonged standing, and occasional lifting or pushing/pulling loads with or without assistive devices. The role requires a high school diploma, GED, or equivalent and at least four years of mission-critical services work or applied learning experience, or equivalent experience. Candidates must meet Microsoft, customer, and/or government security screening requirements, including a Microsoft Cloud Background Check upon hire or transfer and every two years thereafter. The position is not eligible for visa sponsorship; candidates must be authorized to work in the United States without requiring employer sponsorship now or in the future.

Requirements

High school diploma, GED, or equivalent.
At least 4 years of mission-critical services work or applied learning experience in high-availability assembly, manufacturing, critical infrastructure, or a related field, or equivalent experience.
Ability to meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
Authorization to work in the United States without employer visa sponsorship now or in the future.
Ability to work 12-hour shifts, potentially during evenings, nights, weekends, and holidays, and to travel up to 25% of the time.
Ability to work for extended periods under elevated ambient noise, heat, and light.
Occasional ladder climbing, frequent stair or ramp climbing, and prolonged standing.
Occasional lifting up to 25 pounds without assistance and 25–50 pounds with lift assistance; occasional pushing or pulling 50–75 pounds with an assistive device.
Normal visual acuity, with correction as needed, and normal color vision for electrical work.

Nice To Haves

Associate’s degree or technical trade certification (such as military or trade-school training), or higher-equivalent education, and at least 5 years of mission-critical services experience, or equivalent experience.
High school diploma, GED, or equivalent and at least 7 years of mission-critical services experience, or equivalent experience.

Responsibilities

Follow and promote safety and security requirements, business processes, and applicable regulations; identify unsafe conditions, stop or pause work when appropriate, and escalate concerns.
Participate in required meetings, training, and handoffs, and identify resources and equipment needed to support environmental health and safety objectives.
Escort contractors, vendors, and service providers; coordinate and schedule their work, ensure work is performed safely and to scope, verify documentation, and escalate or stop work when necessary.
Prepare and submit operational and maintenance reports, analyze findings, document observations, and develop MOPs, SOPs, and DMOPs for equipment and disciplines within the technician’s coverage and expertise.
Perform planned, predictive, and corrective maintenance and repairs across relevant disciplines, following procedures, permits, hazard analyses, and maintenance schedules; document and escalate work as required.
Troubleshoot equipment and systems, document issues, confirm settings against established parameters, determine when escalation is needed, and support less experienced colleagues with troubleshooting.
Process method statements of work, coordinate contractor schedules, inspect facility equipment, and participate in testing and commissioning activities.
Use internal CMMS and other task-management systems to track assets, work orders, task hours, equipment and parts use, building-management-system data, logs, and procedural changes.
Operate and monitor equipment and systems within a trained discipline, understand interactions between disciplines, and advise less experienced colleagues on critical environment systems.
Inspect facility equipment, buildings, and grounds for unsafe or abnormal conditions; monitor alarms, equipment performance, and site status using monitoring, telemetry, control, and analytics platforms; escalate issues in accordance with policies and standards.
Respond to abnormal operating conditions and lead onsite incident response, coordinate corrective repairs, engage appropriate parties, and prepare incident timelines, root-cause analyses, and action items.
Develop or follow emergency operating and maintenance procedures, and provide emergency monitoring response to irregular or malfunctioning conditions.
Travel periodically to support other metros, up to 25% of the time, and work 12-hour shifts that may include non-standard hours, weekends, or holidays.