Critical Environment Technician - CTJ - Top Secret

Microsoft•Manassas, VA

9h•$34 - $64

About The Position

Microsoft’s Cloud Operations & Innovation (CO+I) powers its cloud services. As a Critical Environment Technician on the U.S. Government Airgap team, you will help deliver core infrastructure and foundational technologies for Microsoft’s dedicated online services supporting the U.S. Government. You will serve as an operations specialist in a major area of critical environment operations, such as electrical, mechanical, controls, or generators, and independently perform advanced tasks in a high-security, high-compliance environment. The role involves inspecting and maintaining critical facility equipment, responding to incidents, performing repairs, and supporting safe, reliable operations. Work is conducted under strict security procedures, with no personal electronic devices permitted in operational areas and no external connectivity for complex activities. The position requires an active U.S. Government Top Secret clearance, U.S. citizenship verification, and successful completion of Microsoft’s Cloud Background Check upon hire or transfer and every two years thereafter.

Requirements

High school diploma, GED, or equivalent, and 4+ years of mission-critical services work or applied learning experience in a high-availability environment, or equivalent experience.
Must have an active U.S. Government Top Secret Security Clearance and be able to meet Microsoft, customer, and/or government security screening requirements.
Must successfully verify the stated security clearance before an employment offer, as required for federal government customer requirements.
Must pass the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
U.S. citizenship verification is required for this position.
Ability to work in a high-security, high-compliance environment with strict security and data management procedures, including operational areas where personal electronic devices are prohibited and complex activities are performed without external connectivity.
Hands-on understanding of equipment operation and ability to troubleshoot equipment, systems, subsystems, and components independently within the trained discipline.
Ability to follow safety and security requirements, including job hazard assessments, environmental health and safety requirements, and toolbox talks.

Nice To Haves

Associate’s degree or technical trade certification, such as military or trade school training, or higher-equivalent education, and 5+ years of mission-critical services experience; or high school diploma, GED, or equivalent and 7+ years of mission-critical services experience; or equivalent experience.
Experience in high-availability assembly, manufacturing, or critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, or manufacturing facilities.

Responsibilities

Serve as an operations specialist in a major area of critical environment operations, such as electrical, mechanical, controls, or generators, and independently perform advanced tasks.
Regularly inspect and supervise critical environment facility equipment, buildings, and grounds for unsafe or abnormal conditions, escalating issues according to applicable policies and standards.
Use the internal computerized maintenance management system (CMMS) to track equipment assets and complete maintenance work orders.
Respond safely and quickly to abnormal operating conditions, lead onsite incident response teams, and coordinate corrective repairs with critical facilities professionals.
Develop, enhance, or follow emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) for critical environment operations and incidents.
Perform planned, predictive, and corrective maintenance and repairs under minimal oversight, following applicable MOPs and SOPs for equipment within the technician’s discipline.
Troubleshoot equipment, systems, subsystems, and components independently within the technician’s trained discipline.
Consult with lower-level colleagues on troubleshooting systems and problems.
Follow and ensure compliance with safety, security, environmental health and safety, and business processes and procedures.
Maintain secure operations and comply with site security procedures and customer requirements.
Transition between secure and non-secure work areas using required security procedures and tools; comply with equipment storage and movement restrictions.
Complete required security training, escort uncleared vendors or IT support onsite, and respond appropriately to security concerns or incidents.