Critical Environment Operations Director
About The Position
Microsoft’s Cloud Infrastructure and Operations (MCIO) powers its cloud services. The Critical Environment Operations Director plays a key role in delivering the core infrastructure and foundational technologies for Microsoft’s online businesses, including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. Microsoft’s infrastructure includes more than 200 datacenters across 32 countries and millions of servers, supporting services for customers and businesses worldwide. The role contributes to datacenter operations that prioritize environmental sustainability and optimization. The Director leads mechanical, electrical, and control systems professionals; oversees day-to-day operations and maintenance of datacenter mechanical and electrical equipment; and works to maintain critical environment availability, operational efficiency, safety, security, and compliance. The position also involves improving incident outcomes, delivering cost and energy efficiency initiatives, monitoring and reporting operational measures, and collaborating with engineering groups, business partners, and peers across the datacenter portfolio.
Requirements
- High school qualification or equivalent and 10+ years of experience in mission-critical service management, or equivalent experience.
- At least 3 years of people management experience.
- Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
Nice To Haves
- 7+ years of enterprise-level experience managing large-scale, complex projects or programs.
- 7+ years of experience in Critical Environment infrastructures, such as UPS, generators, and AHUs.
- 7+ years of experience in physical IT infrastructures, such as servers, SANs, networking, capacity, datacenter racks or enclosures, and structured cabling.
- Experience managing a budget of $5 million or more.
- Bachelor’s degree in Computer Science, Math, Telecommunications, Electrical or Mechanical Engineering, Supply Chain Management, or a related field.
- 7+ years of experience leading a diverse technical workforce, or 10+ years of experience managing global and virtual teams.
- Applicable certifications, such as ASICS/Inventory Control, CompTIA, Microsoft, network certifications, CCNA, ITIL v3 Foundation, Microsoft Operations Framework (MOF), leadership development, PMP, or CDCP.
- Bachelor’s degree or technical college certification in mechanical or electrical engineering and/or services.
- Experience working on large-scale Critical Environment projects.
- Experience operating IT infrastructure, such as servers, SANs, and networking.
Responsibilities
- Promote a culture of safety, security, and compliance across datacenter operations.
- Lead a team of mechanical, electrical, and control system professionals supporting Microsoft’s online services.
- Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in datacenters.
- Maximize Critical Environment availability to support optimal operational efficiency.
- Reduce high-impact and human-error Critical Environment incidents year over year.
- Deliver cost and energy efficiency initiatives.
- Ensure routine reporting to manage and analyze power, temperature, relative humidity, and SLA monitoring.
- Establish and strengthen working relationships and engagement with Engineering Groups and business partners.
- Work with regional and global peers to share and develop best practices across the datacenter portfolio.
Benefits
- Certain roles may be eligible for benefits and other compensation; further benefits and pay information is available through the Microsoft careers pay information page.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
High school or GED
