Critical Environment Operations Director

Microsoft • Phoenix, AZ

2h

About The Position

Microsoft’s Cloud Infrastructure and Operations (MCIO) powers its cloud services. The Critical Environment Operations Director helps deliver the core infrastructure and foundational technologies supporting Microsoft’s online businesses, including Bing, Office 365, Xbox, OneDrive, and Azure. Microsoft’s infrastructure includes more than 200 datacenters in 32 countries and millions of servers, supporting services for customers and businesses worldwide. The role focuses on safe, reliable, efficient datacenter operations, with environmental sustainability and optimization among the priorities.

Requirements

• High school qualification or equivalent and at least 10 years of mission-critical service management experience, such as providing IT services or managing physical operations in IT or critical-environment infrastructure, or equivalent experience.
• At least 3 years of people management experience.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

• At least 7 years of enterprise-level experience managing large-scale, complex projects or programs.
• At least 7 years of experience in Critical Environment infrastructure, such as UPS, generators, or AHUs.
• At least 7 years of experience in physical IT infrastructure, such as servers, SANs, networking, capacity, datacenter racks or enclosures, and structured cabling.
• Experience managing a budget of $5 million or more.
• Bachelor’s degree in computer science, mathematics, telecommunications, electrical or mechanical engineering, supply chain management, or a related field.
• At least 7 years of experience leading a diverse technical workforce, or at least 10 years managing global and virtual teams.
• Applicable certifications, such as ASICS/Inventory Control, CompTIA, Microsoft, network certifications, CCNA, ITIL v3 Foundation, Microsoft Operations Framework, leadership development, PMP, or CDCP.
• Bachelor’s degree or technical college certification in mechanical or electrical engineering and/or services.
• Experience working on large-scale Critical Environment projects.
• Experience operating IT infrastructure, such as servers, SANs, and networking.
• Data Center Operations Management experience.

Responsibilities

• Promote a culture of safety, security, and compliance in all aspects of datacenter operations.
• Lead a team of mechanical, electrical, and control systems professionals supporting Microsoft’s online services.
• Oversee daily operations and maintenance of mechanical and electrical datacenter equipment.
• Maximize Critical Environment availability and operational efficiency.
• Reduce high-impact and human-error Critical Environment incidents year over year.
• Deliver cost and energy efficiency initiatives.
• Ensure routine reporting and analysis of power, temperature, relative humidity, and SLA monitoring.
• Establish and strengthen working relationships and engagement with Engineering Groups and business partners.
• Work with regional and global peers to share and develop best practices across the datacenter portfolio.

Benefits

• Certain roles may be eligible for benefits and other compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED