Critical Account ACE Engineer

Hewlett Packard Enterprise • Houston, TX

1d • Onsite

About The Position

Hewlett Packard Enterprise is hiring a Critical Account ACE Engineer to serve as a senior technical resource for customers in its Critical Account Program. The role focuses on reviewing enterprise networking designs and configurations, identifying suboptimal designs or misconfigurations, and advising customers on corrective plans. The engineer works with customers and engineering escalation teams to investigate and troubleshoot issues and potential software or hardware defects, both remotely and onsite. The position is designated onsite, with an expectation that the employee primarily works from an HPE office, and may be located anywhere in the United States, preferably near a major airport. Travel is required and should not exceed 40%.

Requirements

• Bachelor's degree in Mechanical, Electrical, or another Engineering discipline, Computer Science, or equivalent experience.
• Typically 10–15+ years of experience.
• Deep understanding of one or more enterprise networking areas, including 802.11 wireless design, implementation, and troubleshooting across current industry protocols such as 802.11b/g/a/n/ac/ax.
• Knowledge of security solutions including IPSec, SSL/TLS, public key infrastructure and certificates, 802.1X, RADIUS, and LDAP directories, and their use in enterprise networks.
• Knowledge of modern enterprise network design, implementation, and troubleshooting, including DNS, DHCP, spanning tree, network access control, IGRP routing protocols, and remote access technologies such as IPSec and/or SSL VPN.
• Knowledge of WAN and data center design, including IGRP and EGRP routing protocols, spine/leaf topologies, and virtualization technologies.
• Ability to use, evaluate, and develop appropriate engineering design tools and software packages.
• Excellent analytical and problem-solving skills.
• Experience reviewing customer configurations and quickly identifying issues.
• A strong history of troubleshooting with customers in current or past roles.
• Demonstrated ability to learn additional skillsets outside one's comfort zone.
• Excellent written and verbal communication skills, with mastery of English and the local language.
• Ability to communicate effectively and build relationships with customer engineers and stakeholders across customer organizations, including at the executive level.
• Willingness to work as part of a larger team as needed.
• Flexibility, adaptability, and a positive attitude.

Nice To Haves

• Vendor and/or industry certifications.

Responsibilities

• Serve as the senior technical resource for customers in the Critical Account Program.
• Identify suboptimal designs and misconfigurations, and consult on plans to correct them.
• Work with engineering escalation teams and customers, remotely or onsite, to identify and troubleshoot issues and software or hardware defects.
• Build strong customer relationships and become a trusted advisor.
• Build relationships across the internal organization to improve knowledge, outcomes, and trust.
• Collaborate and communicate with teammates and the wider team.
• Travel as needed, with travel expected not to exceed 40%.

Benefits

• Comprehensive benefits intended to support physical, financial, and emotional wellbeing.
• Programs supporting personal and professional development and career goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior