Critical Account ACE Engineer

Hewlett Packard Enterprise•Frisco, TX

2d•$123,500 - $285,000•Onsite

About The Position

The Critical Account ACE Engineer serves as a senior technical resource for customers in HPE’s Critical Account Program. The role involves identifying suboptimal designs and misconfigurations, advising customers on corrective plans, and working with customers and engineering escalation teams to troubleshoot issues and potential software or hardware defects, remotely or onsite. The engineer builds trusted customer relationships and strong connections across HPE, collaborates closely with teammates, and communicates effectively with customer engineers and stakeholders up to the executive level. The role is designated onsite, with the expectation of primarily working from an HPE office. It may be based anywhere in the United States, provided the employee is near a major airport. Some travel is required and should not exceed 40%; travel varies with the time of year and software and hardware release cycles. The position calls for deep expertise in one or more enterprise networking areas, strong analytical and troubleshooting capabilities, adaptability, and the ability to develop skills beyond one’s existing areas of expertise.

Requirements

Bachelor’s degree in Mechanical Engineering, Electrical Engineering, another engineering discipline, or Computer Science, or equivalent experience.
Typically 10–15+ years of experience.
Deep understanding of one or more enterprise networking areas, including enterprise wireless, security, modern enterprise network design, or WAN/data center design.
Knowledge of 802.11 wireless design, implementation, and troubleshooting, including 802.11b, 802.11g, 802.11a, 802.11n, 802.11ac, and 802.11ax.
Knowledge of security solutions including IPSec, SSL/TLS, public key infrastructure and certificates, 802.1X, RADIUS, and LDAP directories, and their use in enterprise networking.
Knowledge of modern enterprise network design, implementation, and troubleshooting, including DNS, DHCP, spanning tree, network access control technologies including 802.1X, IGRP routing protocols, and remote access technologies including IPSec and/or SSL VPN.
Knowledge of WAN and data center design, including IGRP and EGRP routing protocols, spine/leaf topologies, and virtualization technologies.
Excellent analytical and problem-solving skills.
Strong history of troubleshooting with customers in current or past roles.
Ability to pick up additional skillsets outside of one’s comfort zone.
Excellent written and verbal communication skills, mastery of English and the local language, and ability to build relationships with customer engineers and stakeholders up to the executive level.
Willingness to work as part of a larger team as needed.
Flexibility, adaptability, and a positive attitude.

Nice To Haves

Vendor and/or industry certifications.

Responsibilities

Serve as the senior technical resource for customers in the Critical Account Program.
Identify suboptimal designs and misconfigurations and consult on plans to correct them.
Work with engineering escalation teams and customers, remotely or onsite, to identify and troubleshoot issues and software or hardware defects.
Build strong customer relationships and become a trusted advisor.
Build relationships across the wider internal organization to improve knowledge, outcomes, and trust.
Collaborate and communicate with teammates and the wider team.
Use, evaluate, and develop appropriate engineering design tools and software packages.
Review customer configurations and quickly identify issues.
Travel as needed, with travel expected not to exceed 40%.