Crisis Triage Specialist - RCL/988 - SATURDAY & SUNDAY 7PM-7:30AM

Frontier Behavioral Health•Spokane, WA

4d•Hybrid

About The Position

Frontier Behavioral Health is a nonprofit behavioral health organization serving Spokane and the surrounding community. The Crisis Triage Specialist provides telephone crisis intervention and evaluation services for youth, adults, and families experiencing behavioral health crises. The role assesses individuals whose health or safety may be at risk because of a mental health or substance use condition, and collaborates with clients, families, and community partners to develop less restrictive alternatives to hospitalization when appropriate or facilitate inpatient treatment. This position works on the regional 24/7/365 crisis hotline, which serves a six-county region and is part of the National Suicide Prevention Lifeline network and the 988 line. The role is part-time at 0.6 FTE (24 hours per week), working Saturday and Sunday from 7:00 p.m. to 7:30 a.m. The position is located in Spokane, Washington. Remote work may be available after in-person training and evaluation of core competencies, as determined by FBH. Work is generally performed in an office setting and may involve sitting and using a computer for four to eight hours per day. Work may also occur outside the office, and travel may be needed to outside areas. There is no predictable exposure to blood-borne pathogens.

Requirements

Bachelor's degree in a behavioral health field.
Submit an application for a Counselor Agency Affiliated–Registered credential from the Washington State Department of Health within 30 days of hire.
Strong engagement and customer service skills, empathy, and the ability to remain calm, professional, and clear-headed during escalated situations.
Knowledge and skills in working with people with mental health and/or substance use disorders.
Knowledge of WAC and RCW requirements for crisis services.
Ability to communicate and engage effectively with people of varied backgrounds, trauma experiences, cultures, education levels, and socioeconomic statuses.
Critical thinking, decision-making, and problem-solving skills.
Knowledge of community resources to help callers access viable support.
Ability to work autonomously.

Nice To Haves

Two years of experience serving individuals with behavioral health needs.
Experience with crisis intervention, including risk assessments.

Responsibilities

Provide telephone triage and crisis services to individuals requesting assistance and to third-party referral sources.
Complete risk assessments to determine whether callers may be at risk for suicide or homicide and need an immediate response.
Refer callers to law enforcement, Mobile Crisis Response teams, Designated Crisis Responders, or active rescue when needed to maintain safety.
Manage multiple calls in a professional and engaging manner.
Assist clinical staff with follow-up calls when requested and appropriate.
Collaborate with clients and their support systems to develop stabilization and safety plans.
Complete comprehensive documentation supporting safety plans and maintain client records and other required documentation in a timely, confidential manner and in accordance with agency policies.
Use knowledge of community resources to connect clients with appropriate support and services.
Accept delegated assignments and follow through on expanded responsibilities such as quality improvement teams, task groups, committees, consultations, mentoring, or training.
Provide phone-based crisis services consistent with best practices and protocols.
Adhere to applicable NCQA standards, SCRBH-ASO contract requirements, performance outcome metrics, American Association of Suicidology accreditation standards, and Vibrant Emotional Health National Suicide Prevention Lifeline network standards, as applicable.
For 988, provide post-crisis follow-up calls to support stabilization and help clients connect with referred resources and services.
Perform other duties as assigned by the agency or supervisor.

Benefits

Paid time off accrual of up to 26 days in the first year of employment.
Nine paid federal holidays.
Extended Sick Leave and Paid Sick and Safe Time.
Some positions qualify for a compressed workweek option that may provide up to 26 additional days off per year.
Medical, dental, and vision coverage.
403(b) retirement plan with a standard 3% employer contribution and an additional 3% employer match.
Flexible Spending Accounts.
Company-paid life insurance beginning the first of the month after six months from the hire date.
Signing bonus.
No-cost licensure supervision for employees pursuing clinical licensure.
Federal and state loan forgiveness programs for qualifying programs.
Reimbursement of the required license or certification application fee.
Free Employee Assistance Program.
Staff discounts at various FBH partners throughout Spokane.
A 17.46% shift differential for this shift.