Crisis Triage Specialist PRN

Aurora Mental Health & Recovery•Aurora, CO

1d•$22 - $34•Onsite

About The Position

Aurora Mental Health & Recovery is hiring PRN Crisis Triage Specialists for its Crisis Services team at the 24/7 Walk-In Crisis Clinic in Aurora, Colorado. The role serves as the first clinical contact for walk-in clients and helps maintain a safe, therapeutic environment. Specialists conduct brief assessments, support decisions about appropriate levels of care, provide referrals and resources, and assist with client placement when needed. This is a fully onsite, as-needed position with 5- or 10-hour shifts and an expectation of at least two shifts per month. Shifts are available during the day (7:00 a.m.–5:00 p.m.), swing (1:00 p.m.–11:00 p.m.), and overnight (9:00 p.m.–7:00 a.m.). The role requires in-person orientation and training during the scheduled Tuesday–Thursday onboarding week, followed by up to eight paid training shifts within the first two months. PRN employees receive a 10% pay differential in addition to the base hourly rate. The listed base pay is $22.48–$33.73 per hour, based on experience and company equity, and is paid biweekly. Additional shift differentials apply to specified weekend, swing, and overnight hours. The position works closely with Crisis Therapists and other Crisis Services staff, community partners, and people seeking behavioral health support. It requires sound judgment, calm and compassionate communication, organization, adaptability, and the ability to work independently in a fast-paced, client-centered setting. Employees must provide proof of an annual flu shot and a negative TB test before their first workday; medical and religious exemptions may be requested. Aurora Mental Health & Recovery’s mission is to deliver state-of-the-art care and meaningful outcomes that support emotional well-being and addiction recovery. Its vision is to foster hope and healing through compassionate, quality care, guided by values including compassionate care, respect, resilience, collaboration, and putting clients and community first.

Requirements

Bachelor’s degree in behavioral healthcare, human services, social work, or a related field.
Previous experience with community-based services and supports in the service area.
Previous experience working in office-based settings with vulnerable populations of diverse cultures and ethnicities.
Possess Basic Life Support (BLS) certification or obtain it within 30 days of hire.
Maintain high ethical standards regarding confidentiality, dual relationships, and professional conduct.
Be organized, self-motivated, reliable, and flexible, including willingness to work nontraditional hours and at least one evening.
Have excellent interpersonal and communication skills and the ability to work with a diverse population.
Be able to multitask, prioritize responsibilities, attend to detail, and use time efficiently.
Have strong computer skills, including experience with Microsoft Word, Outlook, and Excel.
Remain calm when interacting with staff, clients, and community members, including people with behavioral health diagnoses who may be challenging in person or by phone.
Adapt to agency business needs and a consistently changing, fast-paced environment.
Provide proof of an annual influenza vaccination and a negative TB test before the first workday; medical and religious exemptions may be requested.
Complete in-person orientation and training during the scheduled Tuesday–Thursday onboarding week, followed by up to eight paid training shifts within the first two months.
Work at least two shifts per month in PRN status, with each shift at least five hours, unless otherwise approved.

Nice To Haves

Bilingual ability is preferred.

Responsibilities

Act as the first clinical contact for walk-in clients, greet them, and support completion of initial paperwork.
Assess clients using CSSRS and Safe-T criteria, ask brief evaluation questions, and consult with a Crisis Therapist about next steps.
For clients qualifying for a full crisis assessment, provide referrals or resources and assist with placement in the CSU or another higher level of care when appropriate.
For clients who do not qualify for a full Crisis Therapist evaluation, complete their WIC treatment by providing referrals or resources.
Manage faxed referrals from community partners by gathering them, passing them to available Crisis Therapists for timely review, and responding to partners about placement determinations when appropriate.
Monitor client activity in the Walk-In Crisis Clinic and help maintain a calm waiting area and safe therapeutic environment.
Complete accurate acute-care clinical records and other required documentation promptly and comprehensively, including documentation for clinical accountability and reimbursement.
Participate in required weekly individual, team, and group supervision and mandatory Crisis Services all-staff meetings.
Provide immediate clinical support, including de-escalation, connecting clients with medical help, and offering comfort items such as snacks, water, or blankets.
Participate in other clinical and administrative activities as appropriate.