Crisis Triage Specialist - RCL/988 - SATURDAY & SUNDAY 7PM-7:30AM
About The Position
Frontier Behavioral Health is a nonprofit behavioral health organization serving Spokane and surrounding communities. Its telephone crisis intervention service operates 24/7/365 for a six-county region and connects people experiencing behavioral health crises with crisis services, mobile crisis staff, Designated Crisis Responders, and community resources. The regional crisis line is accredited by the American Association of Suicidology, participates in the National Suicide Prevention Lifeline network, and is part of the 988 service. The Crisis Triage Specialist provides telephone crisis intervention and evaluation for youth, adults, and families. The specialist assesses people whose health or safety may be at risk because of mental health or substance use conditions, collaborates with individuals, families, and community partners on viable less restrictive alternatives to hospitalization when appropriate, and helps facilitate inpatient treatment when needed. This is a part-time, .6 FTE position (24 hours per week), working Saturday and Sunday from 7:00 PM to 7:30 AM. The position is located in Spokane, Washington. Remote work may be available after in-person training and demonstration of core competencies, as determined by Frontier Behavioral Health. The hourly pay range is $25.89–$31.53; the stated starting base rate is $25.89 per hour, and this shift is eligible for a 17.46% shift differential.
Requirements
- Bachelor’s degree in a behavioral health field.
- Submit an application for a Counselor Agency Affiliated – Registered credential from the Washington State Department of Health within 30 days of hire.
- Strong engagement and customer service skills, empathy, and the ability to remain calm, professional, and clear-headed during escalated situations.
- Knowledge and skills in working with individuals with mental health and/or substance use disorders.
- Knowledge of Washington Administrative Code (WAC) and Revised Code of Washington (RCW) requirements for crisis services.
- Ability to communicate and engage effectively with people from varied backgrounds, trauma experiences, cultures, education levels, and socioeconomic statuses.
- Critical thinking, decision-making, and problem-solving skills.
- Knowledge of community resources to help callers access viable resources.
- Ability to work autonomously.
Nice To Haves
- Two years of experience serving individuals with behavioral health needs.
- Experience with crisis intervention, including risk assessments.
Responsibilities
- Provide telephone triage to people seeking help and third-party referral sources, connecting individuals in crisis with crisis services and community stabilization services.
- Complete risk assessments to identify suicide or homicide risk and determine whether an immediate response is needed, including referrals to law enforcement, mobile crisis response teams, Designated Crisis Responders, or Active Rescue.
- Manage multiple calls in a professional and engaging manner.
- Assist clinical staff with follow-up calls as requested and appropriate.
- Collaborate with clients and their support systems to develop stabilization and safety plans.
- Complete comprehensive documentation supporting safety plans and maintain client records and other required documentation in a timely and confidential manner according to agency policies and practices.
- Use knowledge of community resources to access support and address client needs.
- Accept and follow through on delegated expanded assignments, such as quality improvement teams, task groups, committees, consultations, mentoring, or training.
- Provide telephone crisis services in accordance with best practices and protocols.
- Adhere to NCQA standards, SCRBH-ASO contract requirements, and performance outcome metrics for Regional Crisis Line Specialists.
- For 988 services, follow American Association of Suicidology accreditation and Vibrant Emotional Health National Suicide Prevention Lifeline network standards.
- For 988 services, make post-crisis follow-up calls to support stabilization and connection to referred resources and services.
- Perform other duties as assigned by the agency or supervisor.
Benefits
- Paid time off, with accrual of up to 26 days in the first year of employment.
- Nine paid federal holidays.
- Extended sick leave and Paid Sick and Safe Time.
- Some positions qualify for a compressed workweek option resulting in up to 26 additional days off per year.
- Medical, dental, and vision coverage.
- 403(b) retirement plan with a standard 3% employer contribution plus an additional 3% employer match.
- Flexible spending accounts.
- Company-paid life insurance coverage beginning the first of the month following six months from hire.
- Signing bonus.
- No-cost licensure supervision for employees pursuing clinical licensure.
- Federal and state loan forgiveness programs for qualifying programs.
- Reimbursement of the license or certification application fee required for the position.
- Free Employee Assistance Program.
- Staff discounts at participating Frontier Behavioral Health partners in Spokane.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
