988 Chat/Text Crisis Specialist
About The Position
This is a remote position on a 24/7/365 mental health crisis and suicide prevention team. The 988 Chat/Text Crisis Specialist handles incoming chat and text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988. The role provides brief clinical screenings, risk assessments, and appropriate service linkage for people experiencing emotional distress. Although interactions begin online, the specialist may also provide telephonic intervention when someone prefers or needs continued support to ensure safety. The position is full time, with shift availability listed as 6:00 p.m.–2:30 a.m. CST and PRN. A bachelor's degree in Behavioral Science, Psychology, Social Work, or a related field is required, or the candidate may be a Certified Peer Recovery Specialist. Six months to one year of related crisis experience is preferred.
Requirements
- Bachelor’s degree in Behavioral Science, Psychology, Social Work, or a related field, or Certified Peer Recovery Specialist.
- Effectively communicate in writing, verbally, in person, and through virtual methods.
- Demonstrate strong customer service skills and professional etiquette.
- Demonstrate knowledge and competency in service linkage and referrals to programs, services, and community resources.
- Knowledge of suicide assessments.
- Skill in providing crisis intervention.
Nice To Haves
- Six months to one year of related crisis experience.
Responsibilities
- Provide telephonic or chat clinical screenings and risk assessments.
- Respond to crisis contacts through the chat/text platform, assess for suicide and safety concerns, and identify appropriate community resources.
- Conduct follow-up calls for individuals assessed as moderate to high risk for suicide.
- Meet ethical and clinical standards and comply with accreditation requirements.
- Participate in ongoing supervision, training, and team meetings.
- Assist with administrative tasks as needed.
Benefits
- Medical, dental, and vision health coverage
- Flexible Spending and Health Savings Accounts
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- Company-paid AD&D insurance, life insurance, and long-term disability
- Employee Resource Groups
- Continuing education opportunities
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
