988 Clinical Manager, Chat & Text

Crisis Connections • Seattle, WA

6d • Remote

About The Position

Crisis Connections is seeking an experienced clinical leader to oversee the daily operations and clinical quality of its 988 Suicide and Crisis Lifeline Chat and Text Program. This fully remote role leads a multidisciplinary team providing compassionate, accessible crisis support through chat and text. The manager combines clinical leadership with operational management to help ensure people experiencing emotional distress or crisis receive timely support, risk assessment, safety planning, and connections to appropriate resources. Candidates must reside in Washington, Arizona, Texas, or Ohio. The schedule is Monday–Friday, 8:00 a.m.–4:00 p.m. The position is full-time and exempt.

Requirements

• Master’s degree in psychology, counseling, social work, or a related field.
• Independent or associate behavioral health licensure, with the ability to obtain the applicable Washington State credential.
• Ability to meet Washington State Mental Health Professional requirements.
• 4–5+ years of leadership experience in behavioral health crisis work.
• Strong knowledge of crisis intervention, trauma-informed care, clinical supervision, and behavioral health standards.
• Excellent written and digital communication skills.

Nice To Haves

• Experience with crisis chat/text, web-based crisis services, or digital contact center environments.

Responsibilities

• Lead and support a multidisciplinary 988 Chat & Text team.
• Oversee clinical quality, daily operations, staffing, performance, and service delivery.
• Provide clinical supervision, case consultation, contact review, and staff feedback.
• Monitor program metrics and ensure compliance with 988, contractual, accreditation, and organizational standards.
• Support implementation of new services, technology, training, and operational improvements.
• Collaborate with Crisis Connections leaders and external partners.
• Remain connected to frontline chat and text services and lead by example.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager