Crisis Support Specialist (Day & Swing Shifts)

Crisis Connections • Seattle, WA

2d • Onsite

About The Position

Crisis Connections is hiring a Crisis Support Specialist to provide compassionate, telephone-based crisis support to people throughout King County and Washington State. The role supports the Regional Crisis Line in responding to changing call volumes and community needs. It is based in Seattle’s Belltown area and reports to the Clinical Supervisor of Crisis Services. The position is full-time, non-exempt, OPEIU represented, and pays $27.33 per hour. Day and swing shifts are available.

The position begins onsite in Seattle and will transition to remote work no later than July 2027. Employees must be prepared to meet remote-work requirements after the transition, including high-speed internet with minimum download and upload speeds of 50 Mbps, a reliable and secure connection (mobile hotspots are not permitted), and a smartphone capable of using a multi-factor authentication application.

Crisis Connections describes its work as fostering resilience and wellbeing by connecting people with accessible, compassionate support. The role involves regular conversations about suicide, mental health challenges, and crisis situations. The organization values employees’ different experiences, cultures, perspectives, and expertise and provides reasonable accommodations to qualified individuals in accordance with applicable law.

Requirements

• High school diploma or equivalent.
• Understanding of public mental health systems, resources, and procedures.
• Strong verbal and written communication skills.
• Ability to remain professional, compassionate, and effective while handling crises.
• Reliability and ability to work collaboratively while seeking clinical guidance when appropriate.
• Ability to use multiple computer applications while working in an environment with moderate noise and distraction.
• For remote work after the transition: high-speed internet with minimum speeds of 50 Mbps download and 50 Mbps upload; a reliable, secure internet connection (mobile hotspots are not permitted); and a smartphone able to download and use a multi-factor authentication application.

Nice To Haves

• Bachelor’s degree in the social sciences.

Responsibilities

• Answer Regional Crisis Line calls and provide compassionate, trauma-informed crisis support.
• Follow established crisis-line protocols and clinical guidance.
• Monitor call demand and respond promptly to help the team meet service expectations.
• Connect callers with appropriate mental health and community resources.
• Maintain accurate, professional, and nonjudgmental documentation in the electronic health record.
• Support volunteer phone workers with crisis calls, community resources, documentation, and phone-room processes.
• Review volunteer documentation for quality and completeness.
• Collaborate with Crisis Services Clinicians, Crisis Intervention Specialists, volunteers, and other team members.
• Participate in supervision, training, and professional development, including ASIST suicide-prevention training.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED