Crisis Support Specialist
About The Position
Greater Nashua Mental Health is seeking a Crisis Support Specialist to join its Emergency Services team. The role combines administrative support for crisis deployments with occasional community-based deployment when other team members are unavailable. In the community, the specialist works alongside Emergency Services clinicians and peers to respond to client crises and facilitate evaluations. When office-based, the specialist supports the team before, during, and after deployments by helping clients access services, updating clinical records, gathering insurance information, and coordinating with deployment partners. The position also handles urgent-care appointment scheduling and other administrative and operational tasks, responds to the Emergency Services Support Line, and helps maintain readiness of agency facilities, vehicles, apartments, and work spaces. The specialist may briefly monitor and support clients in crisis apartments to provide relief for other Emergency Services staff. When a peer or clinician is absent or unavailable, the specialist may support office- or community-based deployments and urgent-care appointments, conduct onsite risk assessment and crisis engagement, and facilitate crisis evaluations with a telehealth clinician.
Requirements
- High school diploma or GED equivalent.
- 1 to 2 years of related work experience.
- Organizational, written, and verbal skills.
- Basic computer experience.
- Knowledge of Microsoft Office products, including Email, Word, and Excel.
- Strong collaboration skills and the ability to work effectively both independently and as part of a team.
- Ability to work in a fast-paced environment with frequent deadlines; be energetic, self-motivated, and proactive.
- Excellent communication and interpersonal skills.
- Ability to start and stop tasks quickly while ensuring tasks are completed within a reasonable time frame.
- Ability to multitask and be flexible with workload and assignments.
- Ability to provide basic risk assessments and exercise judgment.
- Valid driver’s license and an automobile with liability insurance in the amount required by agency policy.
Nice To Haves
- Bachelor’s degree in Psychology, Human Services, Communication, or a related area.
Responsibilities
- Provide administrative support to the Emergency Services team before, during, and after deployments, including updating charts in the EMH, gathering insurance information, and coordinating deployments with the Access Point, law enforcement, and deployment team.
- Schedule urgent-care appointments and hospital discharges; track client admissions and discharges; and collaborate with local Emergency Departments about possible admissions or discharges.
- Respond to the Emergency Services Support Line and collaborate with Agency On-Call systems and community partners, including hospitals and police.
- Complete operational-readiness tasks, including routine building safety sweeps, agency vehicle upkeep, and light cleaning and maintenance of apartments and work spaces.
- Assist with apartment admissions and discharges as needed.
- Monitor and support clients in crisis apartments for brief periods to provide deployment coverage and relief for Emergency Services staff.
- Support office-based or community-based deployments and urgent-care appointments when a peer or clinician is absent or unavailable.
- Provide onsite risk assessment and crisis engagement, facilitate crisis evaluations between clients and telehealth clinicians, and conduct follow-ups.
- Assist with building safety checks, inventories, and assigned operational-readiness tasks so Emergency Services teams can deploy efficiently.
- Complete special projects and other administrative or operational tasks as assigned.
Benefits
- Choice of two health insurance plans
- Health Reimbursement Arrangement
- Health Savings Account
- Flexible Spending Account
- Dental insurance
- Vision insurance
- Group life and AD&D insurance
- Short- and long-term disability insurance
- Accident and critical illness insurance
- 403(b) retirement plan with agency match
- Employee Assistance Plan
- Generous earned time off
- Paid extended sick time
- 10 paid holidays plus the employee’s birthday
- Bereavement leave
- Tuition reimbursement
- Eligibility as an employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
