Mobile Crisis Peer Support Specialist

Sound•Auburn, WA

About The Position

The Mobile Crisis Peer Support Specialist is a member of an active-response mobile crisis team, providing real-time support to people experiencing behavioral health crises. The role uses personal lived experience to build trust and rapport, provide empathetic support, conduct crisis assessments and interventions, and connect clients and families with behavioral health resources. The specialist collaborates with behavioral health professionals, law enforcement, and community resources, and provides follow-up services and community outreach. The position works in community settings and homes, sometimes in high-stress or unstable environments, and requires travel in a mobile crisis vehicle. Available schedules are Tuesday–Saturday or Friday–Monday, 8:00 a.m.–4:30 p.m.; Sunday–Thursday or Saturday–Wednesday, 4:00 p.m.–12:30 a.m. The role may involve on-call responsibilities during high-demand periods. Compensation is $24.78–$26.04 per hour, plus a $7.00-per-hour Mobile Crisis Team differential; swing shift work adds $1.00 per hour.

Requirements

High school diploma or equivalent.
Lived experience with mental health challenges or related issues.
Flexibility and willingness to work varied hours, including evenings and weekends.
Strong communication skills and ability to work collaboratively with diverse populations.
Ability to remain calm and supportive in high-stress situations.
Knowledge of local mental health resources and support systems.
Must be able to obtain a Washington State Agency Affiliated Counselor credential within the first 60 days of hire.
Washington State driver's license and an insurable driving record.
Must pass a criminal background check.
Ability to sit, work, and travel in a Mobile Crisis vehicle for six or more hours a day and use cellphones and laptops.
Ability to communicate by voice with vendors, team members, clients, and others in person and over the phone.
Ability to occasionally lift, carry, push, pull, and move objects up to 50 pounds as needed for patient care.
Regular attendance is an essential function of the position.

Nice To Haves

Some college coursework in psychology or a related field.
Certification as a Peer Support Specialist.

Responsibilities

Respond to community crisis calls as a member of a mobile crisis team.
Provide follow-up services for clients after a crisis.
Offer empathetic support and active listening to individuals in crisis.
Use personal lived experience to foster trust and rapport with clients.
Respect individual and cultural differences and consider how cultural background may affect crisis intervention and treatment.
Collaborate with behavioral health professionals, law enforcement, and community resources to provide comprehensive support.
Help clients develop coping strategies and crisis management plans.
Educate clients and families about behavioral health resources and support services.
Document interactions and maintain accurate service records.
Participate in regular training and supervision.
Take part in community outreach programs to raise awareness of behavioral health issues and available resources.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance; Sound pays 100% of premiums for team member and child coverage to age 26, depending on plan selected.
Life insurance equal to twice annual salary plus an additional $25,000, paid by Sound.
Long-term disability insurance covering 60% of monthly salary, paid by Sound.
Retirement plan contribution of 3% from Sound, with immediate 100% vesting.
401(k) plan with pre-tax and/or Roth contributions.
Health Savings Account contributions for eligible team members.
Flexible Spending Accounts for health care and dependent day care costs.
Employee Assistance Plan.
18 vacation days per year, increasing with years of service.
9 holidays per year.
12 sick leave days per year.
Bereavement leave.
Free parking at all Sound sites.
Free in-house professional training.
$400 annually and 3 paid days for approved off-site training.
Service awards at 5-year milestones from 5 through 40 years.