Crisis Support Specialist (Day & Swing Shifts)

Crisis Connections • Seattle, WA

1d • Hybrid

About The Position

Crisis Connections is hiring a full-time, non-exempt Crisis Support Specialist in Seattle, Washington, in the Belltown area. The position provides telephone-based, trauma-informed crisis support to people throughout King County and Washington State through the Regional Crisis Line. Day and swing shifts are available. The role begins onsite in Seattle and will transition to remote work no later than July 2027.

The specialist responds to callers experiencing crises, follows established protocols and clinical guidance, connects people with mental health and community resources, and documents interactions in the electronic health record. The role also supports volunteer phone workers, helps maintain the quality of volunteer documentation, and collaborates with clinicians, crisis intervention specialists, volunteers, and other team members. The work regularly involves conversations about suicide, mental health challenges, and crisis situations.

Requirements

• High school diploma or equivalent.
• Understanding of public mental health systems, resources, and procedures.
• Strong verbal and written communication skills.
• Ability to remain professional, compassionate, and effective while handling crises.
• Reliability and ability to work collaboratively while seeking clinical guidance when appropriate.
• Ability to use multiple computer applications in an environment with moderate noise and distraction.
• For remote work after the transition: high-speed internet with at least 50 Mbps download and upload speeds, a reliable and secure internet connection (mobile hotspots are not permitted), and a smartphone that can run a multi-factor authentication application.

Nice To Haves

• Bachelor’s degree in the social sciences.

Responsibilities

• Answer Regional Crisis Line calls and provide compassionate, trauma-informed crisis support.
• Follow established crisis-line protocols and clinical guidance.
• Monitor call demand and respond promptly to help the team meet service expectations.
• Connect callers with appropriate mental health and community resources.
• Maintain accurate, professional, and nonjudgmental documentation in the electronic health record.
• Support volunteer phone workers with crisis calls, community resources, documentation, and phone-room processes.
• Review volunteer documentation for quality and completeness.
• Collaborate with Crisis Services Clinicians, Crisis Intervention Specialists, volunteers, and other team members.
• Participate in supervision, training, and professional development, including ASIST suicide-prevention training.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED