Crisis Support Specialist (Day & Swing Shifts)

Crisis Connections • Seattle, WA

13h • Hybrid

About The Position

Crisis Connections is hiring a full-time, non-exempt Crisis Support Specialist to provide compassionate, telephone-based crisis support to people throughout King County and Washington State. The role supports the Regional Crisis Line in responding effectively to changing call volumes and community needs. The position is represented by OPEIU and reports to the Clinical Supervisor of Crisis Services.

The position begins onsite in Seattle’s Belltown area and will transition to remote work no later than July 2027. Day and swing shifts are available. Because of the nature of crisis-line work, the role involves regular conversations concerning suicide, mental health challenges, and crisis situations. Remote-work requirements include high-speed internet with minimum speeds of 50 Mbps download and 50 Mbps upload, a reliable and secure connection (mobile hotspots are not permitted), and a smartphone capable of using a multi-factor authentication application.

Requirements

• High school diploma or equivalent.
• Understanding of public mental health systems, resources, and procedures.
• Strong verbal and written communication skills.
• Ability to remain professional, compassionate, and effective while handling crises.
• Reliability and ability to work collaboratively while seeking clinical guidance when appropriate.
• Ability to use multiple computer applications while working in an environment with moderate noise and distraction.
• For remote work: high-speed internet with at least 50 Mbps download and 50 Mbps upload speeds.
• For remote work: reliable, secure internet connection; mobile hotspots are not permitted.
• For remote work: smartphone capable of downloading and using a multi-factor authentication application.

Nice To Haves

• Bachelor’s degree in the social sciences.

Responsibilities

• Answer Regional Crisis Line calls and provide compassionate, trauma-informed crisis support.
• Follow established crisis-line protocols and clinical guidance.
• Monitor call demand and respond promptly to help the team meet service expectations.
• Connect callers with appropriate mental health and community resources.
• Maintain accurate, professional, and nonjudgmental documentation in the electronic health record.
• Support volunteer phone workers with crisis calls, community resources, documentation, and phone-room processes.
• Review volunteer documentation for quality and completeness.
• Collaborate with Crisis Services Clinicians, Crisis Intervention Specialists, volunteers, and other team members.
• Participate in supervision, training, and professional development, including ASIST suicide-prevention training.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED