Crisis Support Specialist

Greater Nashua Mental Health • Nashua, NH

2d

About The Position

Greater Nashua Mental Health is seeking a Crisis Support Specialist to join its Emergency Services (ES) team. The role combines administrative support for ES deployments with occasional community deployments when other team members are unavailable. During community deployments, the specialist works alongside ES clinicians and peers to respond to client crises and facilitate client evaluations. Office-based work includes supporting the team during deployments, opening clients to services, updating clinical records, gathering insurance information, scheduling urgent care appointments, conducting building security checks, and managing the ES phone line. The specialist also provides brief supervision and support to clients in crisis apartments so other ES staff can deploy or take relief.

Requirements

• High school diploma or GED equivalent.
• One to two years of related work experience.
• Organizational, written, and verbal skills.
• Basic computer experience and knowledge of Microsoft Office products, including email, Word, and Excel.
• Ability to collaborate effectively and work both independently and as part of a team.
• Ability to work in a fast-paced environment with frequent deadlines; be energetic, self-motivated, and proactive.
• Excellent communication and interpersonal skills.
• Ability to start and stop tasks quickly while ensuring tasks are completed in a reasonable time frame.
• Ability to multitask and remain flexible regarding workload and assignments.
• Ability to provide basic risk assessments and exercise judgment.
• Valid driver’s license and automobile with liability insurance in the amount required by agency policy.

Nice To Haves

• Bachelor’s degree in Psychology, Human Services, Communication, or a related field.

Responsibilities

• Provide administrative support before, during, and after ES deployments, including updating records in the EMH, gathering insurance information, and coordinating deployments with the Access Point, law enforcement, and the deployment team.
• Schedule urgent care appointments and hospital discharges; track client admissions and discharges; and collaborate with local emergency departments about possible admissions or discharges.
• Respond to the ES Support Line and collaborate with Agency On-Call systems and community partners, including hospitals and police.
• Maintain operational readiness through routine building safety sweeps, upkeep of the agency vehicle, light cleaning and maintenance of apartments and workspaces, inventories, and other assigned tasks.
• Assist with apartment admissions and discharges as needed.
• Monitor and support clients in crisis apartments for brief periods to provide relief and enable ES staff deployments.
• Support office-based or community-based deployments and urgent care appointments when a peer or clinician is absent or unavailable.
• Provide onsite risk assessment and crisis engagement, facilitate crisis evaluations between clients and telehealth clinicians, and conduct follow-ups.
• Complete special projects and other administrative or operational tasks as assigned.

Benefits

• Choice of two health insurance plans
• Health Reimbursement Arrangement
• Health Savings Account
• Flexible Spending Account
• Dental insurance
• Vision insurance
• Group life and AD&D insurance
• Short- and long-term disability insurance
• Accident and critical illness insurance
• 403(b) retirement plan with agency match
• Employee Assistance Plan
• Generous earned time off
• Paid extended sick time
• 10 paid holidays plus the employee’s birthday
• Bereavement leave
• Tuition reimbursement
• Qualifying employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED