Crisis Services Professional - On Call

About•Mauston, WI

4d•Onsite

About The Position

Lutheran Social Services of Wisconsin & Upper Michigan is seeking Crisis Service Professionals to provide on-call crisis response, risk assessments, and mobile support to people experiencing mental health emergencies in Adams and Juneau Counties, Wisconsin. The position requires living within one hour of the counties so the professional can arrive within one hour when responding to crisis calls. The schedule includes overnight coverage from 4:30 PM to 8:00 AM, 24-hour weekend shifts, and limited daytime availability for supervision, staff meetings, and training. Flexible on-call shifts may be 8 or 16 hours, starting at either 4:30 PM or midnight. Pay is $26 per hour when responding to crisis calls and $20 per hour for non-crisis work, with a shift stipend for on-call coverage. Crisis Service Professionals respond to calls, conduct assessments, provide brief counseling and follow-up, connect clients with community resources, coordinate with community partners, and document services in accordance with applicable requirements. The role also involves maintaining knowledge of relevant laws, procedures, and best practices and supporting the mission, vision, and values of LSS.

Requirements

Bachelor’s degree in Human Services or a related field, such as criminal justice, psychology, social work, sociology, counseling, or vocational rehabilitation.
Knowledge of community resources.
Ability to learn DHS requirements and Wisconsin Statutes Chapters 34, 51, and 55.
Strong crisis assessment and decision-making skills.
Ability to work independently, multitask, and maintain professionalism under pressure.
Ability to build effective relationships with diverse populations.
Valid driver’s license and reliable transportation.
Satisfactory motor vehicle record per the LSS Driver Safety Procedure.
Ability to meet LSS auto insurance requirements.
Must live within one hour of Adams or Juneau County and be able to arrive in either county within one hour when responding to crisis calls.

Nice To Haves

At least one year of experience working with mental health clients is strongly preferred.

Responsibilities

Respond to crisis calls and provide mobile crisis response when needed.
Conduct risk assessments and determine appropriate interventions.
Provide brief crisis counseling and follow-up services.
Meet with clients in homes, hospitals, law enforcement settings, or community locations.
Respond to potential suicide or emergency calls.
Gather information through interviews, records, and collateral contacts.
Assess client needs and connect clients with appropriate community resources.
Maintain working relationships with county staff, law enforcement, courts, and community partners.
Document client interactions in compliance with county, state, and federal requirements.
Identify service gaps and recommend improvements.
Stay informed about laws, procedures, and best practices related to crisis services.
Support the mission, vision, and values of LSS.
Perform additional duties as assigned.