Crisis Counselor, Project Impact- On Call

Lutheran Social Services of Illinois • Chicago, IL

10d • $24 - $25

About The Position

Lutheran Social Services of Illinois (LSSI), a not-for-profit social service agency with more than 70 program sites across Illinois, is hiring an on-call Crisis Counselor for Project Impact. The schedule varies. The role provides timely and effective support to people presenting to an emergency department who may be experiencing a mental health, behavioral health, or substance use crisis.

The counselor conducts clinical assessments, determines appropriate interventions and discharge plans, supports patient safety, coordinates care with multidisciplinary teams, and maintains accurate and timely electronic health record documentation. The role requires familiarity with local resources, compliance with privacy and clinical standards, and compassionate, ethical service to patients and families.

Employees working in certain programs must comply with the federal CMS rule requiring full vaccination unless they have a medical or religious exemption. Routine COVID-19 testing is required for employees with a vaccination exemption.

Requirements

• Bachelor’s degree in a mental or behavioral health-related field.
• Background check clearance.
• Successful completion of IM-CATS training and credentialing exam.
• At least one year of experience in the mental health or behavioral health field.
• Experience providing and coordinating a wide scope of services, with emphasis on continuity of care.
• Demonstrated understanding of HIPAA/privacy and documentation standards.
• Ability to communicate clearly and comprehensibly, both verbally and in writing.
• Strong organization, presentation, and PC/computer skills, including experience using Microsoft Office (Outlook, Teams, Word, Excel, and PowerPoint) and related software.

Nice To Haves

• Master’s degree in a mental or behavioral health-related field.
• Licensure in a mental or behavioral health field (LSW/LCSW, LPC/LCPC, or CADC).
• Experience working in an emergency department setting.
• Experience working with Medicaid/Medicare and other insurance.
• Familiarity and experience with electronic health record systems.

Responsibilities

• Conduct comprehensive clinical assessments to determine appropriate interventions and discharge plans, prioritizing patient safety and well-being.
• Develop and maintain familiarity with local resources to meet patients’ diverse needs.
• Comply with privacy standards and clinical guidelines, and maintain accurate documentation.
• Adhere to ethical standards of practice and treatment.
• Complete electronic health record documentation accurately and promptly.
• Communicate effectively with supervisors, staff, collateral contacts, agencies, and other involved teams in a multidisciplinary setting.
• Provide comprehensive and compassionate care to patients and families.
• Treat clients, families, LSSI workforce members, and collaborative organizations and individuals with dignity, respect, honesty, and fairness.

Benefits

• On-demand flexible paydays for earned wages through Dayforce Wallet.
• Competitive salary based on relevant education, experience, and licensure.
• Opportunity for advancement.
• Overnight pay premium available.
• Comprehensive benefits package for full-time employees, including healthcare insurance, up to 26 days of paid time off per calendar year, 11 paid holidays, sick time, a 403(b) plan, an Employee Assistance Program, and flexible hours.
• Paid training.

What This Job Offers

• Career Level: Entry Level