Crisis Services Professional - On Call

Lutheran Social Services of WI & Upper MI•Friendship, WI

4d•$20 - $26

About The Position

Lutheran Social Services of Wisconsin & Upper Michigan is expanding its Crisis Team in Adams and Juneau Counties, Wisconsin. The Crisis Service Professional provides on-call crisis response, risk assessments, and mobile support to individuals experiencing mental health emergencies. The position requires living within one hour of the service area and being able to arrive in Adams or Juneau County within one hour when responding to crisis calls. The role offers an on-call schedule with overnight coverage from 4:30 PM to 8:00 AM, 24-hour weekend shifts, and options for 8- or 16-hour shifts starting at either 4:30 PM or midnight. Limited daytime availability is required for supervision, staff meetings, and training. Pay is $26 per hour when responding to crisis calls, $20 per hour for non-crisis work, plus a shift stipend for on-call coverage.

Requirements

Bachelor’s degree in Human Services or a related field, such as criminal justice, psychology, social work, sociology, counseling, or vocational rehabilitation.
Knowledge of community resources.
Ability to learn DHS and Wisconsin Statutes Chapters 34, 51, and 55.
Strong crisis assessment and decision-making skills.
Ability to work independently, multitask, and maintain professionalism under pressure.
Ability to build effective relationships with diverse populations.
Valid driver’s license and reliable transportation.
Satisfactory motor vehicle record per LSS Driver Safety Procedure.
Ability to meet LSS auto insurance requirements.
Must be able to arrive in Adams or Juneau County within one hour when responding to crisis calls.

Nice To Haves

At least one year of experience working with mental health clients is strongly preferred.

Responsibilities

Respond to crisis calls and provide mobile crisis response when needed.
Conduct risk assessments and determine appropriate interventions.
Provide brief crisis counseling and follow-up services.
Meet with clients in homes, hospitals, law enforcement settings, or community locations.
Respond to potential suicide or emergency calls.
Gather information from interviews, records, and collateral contacts.
Assess client needs and connect clients to appropriate community resources.
Maintain working relationships with county staff, law enforcement, courts, and community partners.
Document client interactions in compliance with county, state, and federal requirements.
Identify service gaps and recommend improvements.
Stay informed about laws, procedures, and best practices related to crisis services.
Support the mission, vision, and values of LSS.
Perform additional duties as assigned.