Crisis Responder

Nexus Family Healing • Rochester, MN

23h • Onsite

About The Position

Nexus Family Healing is hiring a Crisis Responder for the Southeast Regional Crisis Center (SERCC) in Rochester, Minnesota. Nexus Family Healing is a national nonprofit mental health organization providing outpatient and community mental health services, foster care, adoption, and residential treatment. The organization emphasizes diversity, equity, and inclusion in both its services and workforce.

The Crisis Responder assists eligible clients and their families during difficult times and mental health crises. The role assesses needs and develops plans that connect clients and families with medical, social, and educational services to promote stability, healthy family functioning, and keeping families together. Responders work in alignment with clients’ experiences, needs, cultures, and communities, and provide support with clinical oversight.

This is an on-site position in Rochester, MN, with a flexible schedule that includes days, evenings, and weekends. The role is full-time at approximately 32 hours per week (0.75 FTE), with compensation of $24–$26 per hour.

Requirements

• Bachelor’s degree in a helping field such as Social Work, Counseling, or another Human Services field; pertinent equivalent community work and experience will be considered.
• Meet the Mental Health Practitioner criteria defined in Minnesota Statutes section 245.462, subdivision 17.
• At least 1 year of experience in crisis assessment and de-escalation, behavioral intervention, and/or direct work with youth and families.
• At least 1 year of experience working with individuals with mental illness, substance use disorders, or developmental disabilities.
• Valid driver’s license.
• Meet state regulating agency and Home Office driving requirements.
• Successfully pass a DHS criminal background check.
• Ability to build strong relationships with diverse individuals or communities and understand their unique needs and challenges.
• Openness to meeting the cultural needs of individuals or communities, considering factors such as language, traditions, and values.

Nice To Haves

• Experience in crisis, mobile, residential, or community work with children, youth, and families.
• Experience working in home and/or community settings.
• Experience working in diverse communities and with diverse populations.

Responsibilities

• Provide compassionate, trauma-informed care and serve as a liaison for families.
• Screen for trauma and collaborate on care plans with clinical oversight.
• Support families with resources, crisis stabilization, and warm hand-offs to services.
• Promote resilience and healing through culturally responsive approaches.
• Communicate professionally with clients, families, and team members.
• Build strong community partnerships to support seamless referrals.
• Advocate for resources and services at local and broader levels.
• Maintain accurate and timely documentation in line with agency and HIPAA standards.
• Follow ethical practices and confidentiality protocols.
• Adapt schedule to meet client needs and service demands.

Benefits

• Four weeks of paid time off (PTO) in the first year of employment.
• Multiple health insurance coverage options.
• No-cost life insurance.
• Short- and long-term disability insurance.
• 401(k) match.
• Talkspace therapy benefit for the whole family.
• Hinge Health benefit for the whole family.
• Carrot Fertility benefit.
• Tuition assistance and training opportunities.
• Advancement pathways and internal promotion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level