Crisis Outreach Care Manager

HORIZON HEALTH AND WELLNESS INC•Apache Junction, AZ

8d•Hybrid

About The Position

Horizon Health and Wellness, Inc. has offered quality healthcare services to central and southern Arizona for over 40 years. Our mission is to enhance the quality of life of the individuals, families and communities we serve, and empower them to attain their optimum potential. Our most important organizational philosophy is Kindness Matters. It is how we do our business and an essential component in all of our interactions with our patients and with each other. The Crisis Outreach Care Manager’s main purpose is to facilitate enrollment and discharge, conduct follow ups, community outreach, and provide crisis intervention for all age groups. Responsible for the delivery of care management, advocacy and clinical services to the Seriously Mentally Ill and the Mental Health participants. This position shall intervene to alleviate the participant’s immediate social, emotional or environmental crisis and assess, evaluate, triage and refer the participant for appropriate follow-up treatment to support a return to an effective lifestyle. The Crisis Outreach Care Manager will respond to any requested crisis call in person within 30 minutes or by telephone within 15 minutes while ensuring meeting emergency demands in a calm, competent, productive and timely manner. This position will require an individual to spend at least 50% of time out of the office meeting with community members and stakeholders including face to face in the community and people's homes and educate them about entitlements and Behavioral health Services; educate and inform community members and organizations about services; and provide consultation education and advocacy services to families and other providers.

Requirements

High School Diploma or GED plus 4 years’ experience in behavioral health or combined behavioral health education and experience to meet qualifications for Behavioral Health Technician (BHT) qualification
Must be at least 21 years of age or older
Possess a valid driver's license with acceptable driving record and availability by telephone
First Aid, CPR and CPI training certification (agency will provide training if do not possess current certification)
Able to work flexible schedule as needed: weekends, nights, days, evenings, and holidays
Requires successful completion of background check along with obtaining and maintaining a Level 1 Fingerprint Clearance card through Arizona DPS and clearance with the Pinal County Sheriff’s office to ensure access to the Correctional Facilities
Knowledge of local communities, resources, and entitlements for various funding sources
Trained in crisis intervention and offered services to agency participants and residents in the community
Able to interact effectively with a variety of individuals and groups from varying education, ethnic and socio-economic backgrounds to include listening, sensitivity to the other feelings, needs and point of view, tact, and courtesy in expressing opinions or ideas, projecting a positive image of the Agency and behavioral health services
Prior experience in the behavioral health setting including extensive knowledge and background of SMI population, and substance abuse
Knowledge of how the acute and chronic nature of the chemical /co-dependence and the ways medical, emotional, behavioral, social, educational, and other interventions are used to treat the participant
Demonstrable theoretical knowledge in the field
Must be knowledgeable of benefit and entitlements process and community resources available
Must be familiar with current psychotropic medications and side effects
Must have good oral and written communication skills
Ability to develop treatment plan and summary based on participants needs
Ability to understand the bio psychosocial influences and effects of chemical/co-dependencies
Ability to type and working knowledge/familiarity with computers and electronic clinical record keeping
Proven ability prioritizing workload, decision-making ability, using sound judgment to field inquiries concerning administrative, clinical and operational concerns and ability to greet and deal effectively with participants, families, staff and community members
Able to positively interact and develop rapport with participants and their families, professional and support staff and various levels of staff from community agencies
Appropriately interact with participants without regard to gender and cultural variables
Able to maintain a calm, non-defensive, supportive attitude during crisis or potential crisis situations
Constant problem solving and reading/review analysis
Ability to analyze variables and situations
Ability to resolve problems, handle conflict and make effective decisions under pressure
Long periods of sitting and ability to bend, lift and carry up to 50 pounds
Frequent walking, sitting and occasionally standing
Must be fully ambulatory and able to assist participants
Able to operate phone, Fax, copier, and a computer
Able to operate Agency vehicle
Encounter occasional hazards such as but not limited to bodily fluids and potentially infectious materials and occasional breathing in odors, dust, smoke, and gases

Nice To Haves

Bilingual English/Spanish
Knowledge of area and services to special populations including experience with seriously mentally ill participant population
Bachelor’s Degree in human service or related field
Advanced knowledge of cultural diversity and sensitivity

Responsibilities

Facilitate enrollment and discharge
Conduct follow ups
Community outreach
Provide crisis intervention for all age groups
Delivery of care management, advocacy and clinical services to the Seriously Mentally Ill and the Mental Health participants
Intervene to alleviate the participant’s immediate social, emotional or environmental crisis
Assess, evaluate, triage and refer the participant for appropriate follow-up treatment to support a return to an effective lifestyle
Respond to any requested crisis call in person within 30 minutes or by telephone within 15 minutes
Ensure meeting emergency demands in a calm, competent, productive and timely manner
Spend at least 50% of time out of the office meeting with community members and stakeholders including face to face in the community and people's homes
Educate community members and stakeholders about entitlements and Behavioral health Services
Educate and inform community members and organizations about services
Provide consultation education and advocacy services to families and other providers